Grand Cevahir Hotel & Convention Center

LJ337
01-01-1970 02:00

Overall, a good time.. very attractive hotel but not exactly a 5 star. The rooms were clean and beds comfortable. Staff was great. The breakfast that is included was ok not great. Booked the Turkish bath and deep tissue massage through the spa in the hotel and it was great if you stay there and have the opportunity I recommend it. Never felt so clean and relaxed in my life. One down side was it was a bit away from all the attractions and had to rely on taxi service to get down to the Blue Mosque area. It was ok for what it was there are a lot better choices of hotels.. .

siamakl2024
01-01-1970 02:00

Poor service, dirty.. Before we went to Istanbul, we looked up this place and it had a 5 star rating as I have been in Istanbul many times and I knew how the ratings are not accurate. and in this case for sure was not. We get there no bell man to get your bags. We go in the room , The sheet had blood mark on them. Carpet has not been vacuumed right, Towels are old and discolored, Shampoo and soap are screwed in to the wall and empty and after we asked to get them filed pomp was not working. The next day We are going out, It was raining any Hotel that I have stayed in will have Umbrellas to use these people wanted to sale us one. getting a tax there was difficult after the three days we decided to go and stay somewhere else. On the way to check out they say we have to wait till they check the room, Like we were going to steal the garbage they had in the room. I have been in over 60 countries and stayed in hotels for business and pleasure never have seen that. If I could give this place less than one star I would.. .

Samir
01-01-1970 02:33

Good. . .

Abi
01-01-1970 02:33

Weak close to average. Breakfast was good. It was so crude and noisy . Not isolated room.

Willie
01-01-1970 02:33

Ok. Clean. Little English is spoken.

Leyla
01-01-1970 02:33

Superb. . .

AmrBadran
01-01-1970 02:00

Many good things, yet some to be desired!. I've had a week workshop, so had the opportunity to experience their accommodation, meeting facilities and food and beverage. -- Pros: - Good location, with some waking to down town shopping and entertainment and a major mall. - Front desk service was in my opinion one of the best aspects of this hotel, with staff friendly, helpful and going the extra mile to accommodate guests requests. In this regards I'd like to thank Mr. Faruk, Ms. Selen Turgut and Ms. Sila Sandiraz for their outstanding service. - Rooms are quiet, great for night sleep and work focus and impeccably clean. - Meeting facilities are top notch, with helpful and responsible staff. - Food is excellent; quality, quantify and variety. In this regards I'd like to thank Chef Ozge for her cheerful welcome every morning. - Hotel has a free shuttle service to a nearby mall and to Taksim square, which is good. -- Cons: - Internet quality in rooms is bad. Period. I had to change 3 rooms in order to have a better connection, yet in vain. Would resort to lobby for good and stable connection! I find that to be unacceptable in 2024. - Housekeeping lady opens the door to clean without ringing the bell or knocking! She just bursts in! This is weird. When I dialled 0 to complain to the hotel operator, she replied that the housekeeping lady only opens the door to look inside to see if someone is there so that she decides whether to clean the rooms now or later! Which is even weirder! This is the first time in 25 years and 11 countries to have housekeeping opening occupied hotel rooms without knocking or ringing the door bell! - Food service staff are indifferent, plastic faced and sometimes plain rude! They put and take food plates without saying a word or even smiling! They do not even smile at hotel guests! Or even when you greet them or thank them for the food, they still keep a plastic face and sometimes look at you as if you've bothered them by saying thank you or smiling at them when they serve you! The only good exception is a young waitress called Nil. - Except for the front desk, and some very few banqueting and food service staff; English is at best very limited, and many times non-existent! Communication in English is challenging in many instances. - Safe box instructions inside rooms are very complicated and written in a very small print! - Shuttle service is only one way and has limited schedule and does not operate on Sundays.. .

Levan
01-01-1970 02:33

Passable. Rooms are large and comfortable, room service very good and staff also. Breakfast is not match my expectations, this kind of hotels must provide better breakfast, also infrastructure of the Spa is very old and needs renovation.

Patel
01-01-1970 02:33

Very good. Very nice. Polite staff.

Malini
01-01-1970 02:33

Overall nice hotel for a short stay. Nice quiet and nice decor.. The shower gel pump did not work.