Su Merdum Hotel

James.
01-01-1970 02:00

. First of all its a very old and traditional mansion but we had very bad and disgusting service. 1. Its says on site self parking but there is no parking spaces , you have to park on the side road by yourself, unsecure park also we had scratch on the car. 2. We get premium room with garden sight and kind bed but they merge 2 single bed and they dont even know why 2 single bed in room. We try to explain them its not normal . When I ask the cancel room shift manager said lets clean my room and you can stay there . I get very angry and than manager agree to show other room . 3 . Hotel staff requie extra cost for other rooms and we said its not our mistake and they agree to let us stay on another room. 4 . When we agree to stay another room in 5 min time I turn A/C on and over 30 min temprwture doesn't go up. 5. We call reception and explain problem they agree to change room to another. When we move to other room still we want to drink tea and there was no kettle . We ask kettle to drink tea they just bring their own kettle and 2 drink glass Kettle was very dirty also we saw some ash in the tea mug . 6. We made another complain to the reception and they let us move another room I was finally thinking to relax and I want ti get shower . I turn the shower on and I wait at least 3 4 min to get hot water and no hot water. They want to check downstairs to is there somethig wrong and they said hot water in working order. After all this situation we left to hotel. .

Gökhan
01-01-1970 02:00

. Sırf hotels.com uygulamasından aldık diyemi nedir . Otelin em kötü odasında kaldık. .

Verified traveler
01-01-1970 02:00

. Einrichtungsidee ist toll. Aber qualitativ nicht gut.. .

Verified traveler
01-01-1970 02:00

. Das Personal war sehr unerfahren, und das hotel nicht im besten Zustand. Das Personal hat auch nur Türkisch gesprochen und somit war es für uns sehr schwierig uns zu verständigen. (nur eine Person war immer freundlich und zuvorkommend). .

CEMAL GÜRSEL
01-01-1970 02:00

Resimlerdeki güzel. Odanın parkeleri kabarmış banyo çok dar zeminler ıslak kalıyor resimdeki daha güzel . .

Onur
01-01-1970 02:00

Butik konforu ve huzuru. otel çalışanlarının ilgi ve alakası tam puan!. .

Hamzeh
01-01-1970 02:00

Superior . Quit, clean , and very Luxury. Polite staff.its small motel and you can go next to i, a lot of restaurants to eat tukishfood.. . .

Clive
01-01-1970 02:00

November stay. Good service and comfortable, quiet. Rooms could do with repairs and general upgrading. A little jaded.. .

Verified traveler
01-01-1970 02:00

Hotel in Beylerbeyi . Our view of this hotel is mixed. The location is good for exploring Beylerbeyi and the surrounding area. We asked several times about access to the Hammam (which was one of the reasons for selecting this hotel) before we were given access. On each occasion we were given a different reason why it was out of use but when we eventually got to access it, it seemed fine. The room were were in was generally good. The bed and pillows were very comfortable, however, there was no separate bath/showeroom - it was partitioned off from the room with glass which made it very tight and awkward to use. . .

Verified traveler
01-01-1970 02:00

Terrible service!. Even though my booking was confirmed and the payment already went through, when I got there I was told that they had no room. Not only they didn't bother help me find another accommodation, they told me that it was Expedia's problem and it wasn't their fault. To make long story short, I had nowhere to go at 1AM in Istanbul thanks to this terrible place. . .