Palazzo Montemartini Rome, A Radisson Collection Hotel

viktarf2017
01-01-1970 02:00

NOT A FIVE-STAR HOTEL. I stayed at the Palazzo Montemartini in December, and my experience was quite disappointing. The front desk staff, with perhaps the exception of Giulia, is quite impolite and not responsive. Definitely not up to a 5-star standard! On some occasions I tried to reach them via their WhatsApp account (which they encourage guests to do), but nobody got back to me. The worst part came after my check-in, however. As I was departing, the hotel’s IT system was down, and they were unable to issue an invoice. The front desk promised they they’d send the invoice by email (this was December 11th, 2024). Having waited until the end of December, I emailed the hotel asking for the invoice, but no one responded. I then called the front desk, and Lizia told me that she “would do her best” (in a fairly rude tone) — needless to say, it is not a response you expect from a five-start property. More to the point, however, no invoice was issued. I then called the Radisson customer service (I happen to be at the highest level in their rewards program) — they connected me to the hotel’s front desk, and this time a gentleman (whose name I do not recall) promised that the invoice would be sent to me the next day. No invoice was issued. A few days later I called the hotel again, and this time Giulia actually looked into the issue and said that the accounting manager had to trace the invoice and send it back to me. She said it’d be issued within a week. Two weeks later, I emailed the hotel and received no response whatsoever. It has now been more than a month since I checked out, and I still don’t have the invoice. At this point I just have to give up. Overall, my experience with Raddison-branded hotels has been very inconsistent. Some of them are great, and some (such as the Palazzo Montemartini) are mediocre, to put it mildly. I personally now think that Marriott is a far superior brand with much more consistent experience across its various properties, and I will probably stick to Marriott-branded hotels from now on.. .

Saravakos
01-01-1970 02:33

Disappointing overall. . Smelly room.

R7552WBwaynep
01-01-1970 02:00

Wonderful Stay in Rome. The staff are incredible very happy and always willing to help this all stems downwards from the General manager Marco Luzietti who is acredit to his profession. The location is great with 2 metro stations and plenty of buses if required otherwise everything is within walking distance. The Termini has been re generated completely and very secure with police evrywhere which as pensioners was very re assuring compared with a few years ago. We have stayed in Rome in many hotels over the last 45 years but have at last found the ONE. Wayne & Janet. .

Michelle
01-01-1970 02:33

Exceptional. Excellent and efficient service. The hotel upgraded our room, and the concierge staff were outstanding! Will definitely be back to visit!!. .

Arna
01-01-1970 02:33

Superb. . .

pranav330
01-01-1970 02:00

Very bad experience for the price and the Radisson brand. The rooms are extremely poorly designed and furnished. There is no desk, no chair, no full length mirror, no light in the shower, no wall outlets near the bed. The quality of whatever is provided is also very questionable, and the overall experience was no-where near the standards of a 5-star Radisson group hotel. There was constant noise on the floor because of hotel staff moving things out of a storage located just in front of the room. . .

Aine
01-01-1970 02:33

The best hotel in rome. We got a room upgrade and had a wonderful experience from the moment we arrived. The location was close to the train station which made it so easy to get around the city.. We loved everything.

Mohamed
01-01-1970 02:33

Live with the smell odor of shit. . I had bad experience because of the bad odor smell that come all the time from the bathroom. Its not cleaning team fault and not room service fault. Every time i complain they do their best cleaning and do fresh air for room. But once they finish and i open bathroom door my room smells again like shit. I came 5 stars hotel and paid good not to have this bad memory about the hotel. You are top in any other thing. Best service. But this problem for me destroyed every thing..

Miguel
01-01-1970 02:33

Exceptional. . .

Russell
01-01-1970 02:33

Exceptional. . .