Mercure Paris Porte de Pantin

damianward84
01-01-1970 02:00

The level this hotel goes to, to make you feel special is amazing. . We have stayed at this hotel twice once in 2019 and then again this August. To be honest this has to be my favourite AccorHotel. The effort by the staff in making you feel welcome and special is nothing short of exceptional. Prior to arriving, I informed them of my wife and I celebrating our 20th wedding anniversary coming back to this hotel where we spent a 15 year anniversary and were greeted by balloons rose petals and even a platter in the room none of which was asked for this was simply done as a goodwill gesture on their behalf. The hotel is 15m on a tram from the centre of Paris and in an area that has huge parks with outdoor eating. Great area if you don’t mind the very short trip in the the centre. We ate out in the local area which was lovely and very French, no catering for tourist which was great as we always like to find authentic restaurants and we did! I want to thank all the staff at this hotel for again going above and beyond. You are a credit to your company (you all need a pay rise) and I cannot wait to return. . .

Williams
01-01-1970 02:33

Hotel reasonable, area not for the faint hearted, homeless on streets everywhere,. Ok stay, works going on at hotel so access was not clearly marked through car park. Reception said breakfast was not included as per my booking but corrected after showing proof. Breakfast was excellent. Paid extra for a better room, rooms are small but giant bed, fridge safe and ensuite all good, let down by burns on carpet and a damaged interconnecting door that didn't fill us with confidence if next door could open. Chose for location for a concert, Uber out each day.. .

Saeid
01-01-1970 02:33

Very good. . .

Peter
01-01-1970 02:33

Exceptional. . .

Tany28584
01-01-1970 02:00

Stay was good but the location is really not it....... Good stay, location of the property is really dead around and the breakfast is always the same. Stayed there 4 nights but nothing changed in the breakfast. Cooperative and helpful staff, but language is a huge barrier. Would recommend friends to look for better properties even if they are slightly higher priced. .

Laura
01-01-1970 02:33

Mediocre. The lounge area is quite nice. Loved the fact that there is an adopted cat as it’s very soothing and makes it feel homely. I like the colour scheme too. The carpet in corridors and rooms are quite dirty. It’s dusty and with stains. Definitely needs replacing. The entrance is not very nice and welcoming However, what shocked me the most is that when I first arrived, I wanted to use the toilets and had an awful surprise: left over of a previous customer who had not flushed!!!! Needless to say I asked straight away to change room. This didn’t give me the confidence that rooms are cleaned properly , if at all. That really out me off completely! Even in the new room I was given I didn’t feel comfortable because I was not sure if all the necessary to welcome another customer had been done. The first impression always stays with you. On My first impression I was disgusted! This is a shame because it has the post entail to be a good hotel but they really need to step up on cleanliness..

Denim
01-01-1970 02:33

Very mid. The staff were really nice. The rooms are dirty, sheets were dirty, bathrooms are dirty the rug is very dated . Tbh it is what you get for the price so I suppose if you want something more glam go for a better hotel.

Sirin
01-01-1970 02:33

Superb. The lobby and breakfast were good.. The hygiene. My pillows smell like men’s cologne..

Ben
01-01-1970 02:33

Very good. . .

Experienced
01-01-1970 02:33

goed. parking. metro 100 meter. breakfast .clean. fast check in does not work.