Cardo Roma, Autograph Hotel

Renata
01-01-1970 02:33

Exceptional. . .

Kigathi
01-01-1970 02:33

Exceptional. . .

puccid
01-01-1970 02:00

the hotel could be nice, but customer care needs SERIOUS attention. I wrote this review as an email to the hotel's Guest Relations manager 2 days after my stay, since it had just opened and I used to love the previous incarnation - I received a very disappointing reply 6 MONTHS LATER, so I decided to publish my email as a review: ----------------------- I recently stayed in the Cardo Roma for one night, and since I had a few (hopefully constructive) comments, I was advised by one of your colleagues at reception to share them with you, so here goes; this will be a longish email, FYI. Firstly, let me say that I chose the hotel because I always enjoyed staying there when it was the Sheraton, and since I am actually originally from Rome I was well aware of the location - I was frankly curious to see what it had been turned into, while still working towards my soon-to-be goal of lifetime gold within the Bonvoy context. - The staff are all extremely polite, friendly and helpful - HOWEVER, they do not wear visible name badges, and it is seriously annoying not to know whom I am speaking to, when they know my name - The decor in the rooms is pleasant, and the ceiling fan is a stroke of genius (I hate AC) - HOWEVER: . the endless switches at each side of the bed should be clearly labelled . the fan is extremely complicated to operate (one of the settings on the remote control seems to be a timer, but is not so marked) . I had to leave the vanity mirror light on in the bathroom overnight, since the only way I could find to turn it off was to use the mains switch, which also meant no ceiling fan . the tap of the sink sticks out so much that it is IMPOSSIBLE to wash one's face in comfort . The temperature in the common areas was extremely cold, so much so that when I went to breakfast, within a few minutes I actually was physically ill and had to return to my room, where I was sick . The breakfast bar may be long, but the standard of the breakfast is truly poor: the orange juice was obviously from concentrate, watery and sweet, with little orange flavour (also, there was no grapefruit juice) . the labelling of the food was spotty (a girl next to me came back to her table saying "I got a glass of mystery juice" - it was the purple one with no label) . the cheese selection is terrible - no mozzarella cherries but brie? no goats' cheese, no parmesan (also no olives or cucumber) . the condiments tray (tabasco, mayo and ketchup) was shoved by the tiramisu (? also, at breakfast?) and porridge, instead of by the hot dishes . the hot dishes included eggs, bacon and sausages, but no potatoes or hash browns, nor grilled tomatoes - I can't remember if you had beans . the freshly made omelette was very nice but I did specifically ask for a small one, and I got one made with 3 eggs - I left half of it . I couldn't find any gluten free bakery items, and I tried a little cornetto semplice, it tasted very doughy, like it had been made with maritozzo dough . the wall directions for the toilets point towards the outside - they may be in use soon, but why not COVER UP the wrong sign with something meantime? - The swimming pool is very nice and the attendant very helpful - HOWEVER there were some issues there too: . although the restaurant was absolutely NOT busy, nobody from the restaurant went to the pool side to ask people if they would like a drink (among other things, this meant that customers got up, got a drink, and came back with a glass instead pf a PC cup, and then had to walk back to exchange it) . there are no little tables by the sunbeds . there are no sun chairs . dangerous thing #1: the sunshade bases do not fit well and are way too small/light for the large shades, and it was a slightly blustery day, and the umbrellas kept on falling over the sunbathers! you were lucky nobody got hurt . dangerous thing #2: the toilet area (very nice) is accessed via a diagonal ramp in white, over diagonal steps in white, the ramp is not marked and there is no handrail, this also is an accident waiting to happen, and, like the above, a big health and safety risk - The Sheraton used to have a button to call taxis from the car park, now the taxi park is gone, and your colleagues did call me a taxi, however I asked for Samarcanda, and instead they called a 6645 - if I choose a taxi firm, I want that one, or to be informed they are not available, and asked about sourcing a cab from elsewhere - The most unpleasant thing to me, and the one thing that mostly affected my stay in a very negative way, was the very heavy, musky/amber perfume in the common areas: coming into the hotel is like walking into a Magic Tree, I actually got a blinding headache after about one hour, and did not realise that it must have been an allergic reaction until I got into my 6645 taxi to go to the airport, and within 5 minutes it had cleared - this perfume is not only extremely strong, I could hardly believe it was also on the clothes of the dining room staff, until the hostess came to give me my bill for lunch, and I smelled it on her. As you can understand, the last item on my list is so serious to me, that it alone means I will probably be unable to return due to concerns about my health, as well as enjoyment of my stay. ----------------------------------------- As I wrote back today, after THAT reply I will not be going back.. .

Erkan
01-01-1970 02:33

Not ok. Rooms was ok. Breakfast was extra thıngs.

T4458TAemilys
01-01-1970 02:00

Luxury hotel just outside of city center. Hard to believe this isn't a five star hotel!!! Great hotel which felt extremely new and updated- just completed a total renovation several months prior. Room had everything I wanted and more - all amenities (robe/slippers, hairdryer with strong power, sleep timer on the remote for the Tv). Everyone at the hotel was extremely kind and the restaurant was very good for dinner. Lots of options. Included breakfast was good as well and had a lot of options, especially for people with dietary needs. Location is outside city center, but you know that going into booking it.. .

Chris
01-01-1970 02:33

Exceptional. . .

Yelyzaveta
01-01-1970 02:33

Exceptional. At the reception we were told that the hotel opened in May and everything was excellent, beautiful stylish rooms and excellent staff. .

Karen
01-01-1970 02:33

Superb. Excellent location from the airport if you have a car. Parking is available. We used uber to go into the center of Rome. Worked out great for us. Resturant on the premises was a major plus as well.. .

Amina
01-01-1970 02:33

Beautiful hotel with free parking. I recently stayed at the Cardo Roma Hotel and had an excellent experience that I’ll definitely be repeating on future trips to Rome. The hotel boasts lovely facilities, with a beautiful citrus garden offering a tranquil escape in the hotel grounds. The on-site parking is a huge bonus, making it easy to explore without worrying about your car. The room we stayed in, the Junior Pop Suite, was perfect for our family. It was spacious, clean, and very comfortable for our 4-year-old. The decor was one of the highlights of our stay—quirky, with retro vibes that added a fun, unique touch to the room. I absolutely loved the playful and artistic touches that made the space feel fresh and lively. That said, the overall experience was fantastic. The hotel’s staff were friendly and helpful, and the atmosphere was welcoming. With its combination of style, comfort, and great location, I’m already looking forward to staying here again next time I’m in Rome. Definitely my go-to choice!. One thing I did find a bit strange, though, was the placement of the bathtub in the room, directly under the TV. For a family, this setup seemed a little risky and somewhat impractical. While the bathroom itself was sleek and modern with wonderful toiletries and amenities, the bath's location within the room wasn't the most convenient. It felt a bit awkward, especially with a small child around, as it’s not an ideal setup for privacy or safety..

Daniella
01-01-1970 02:33

Cardo Roma: A Week of Luxury, Comfort, and Warm Hospitality. My child and I had an exceptional experience during our one-week stay at Cardo Roma. It was truly a memorable visit, thanks to the outstanding service provided by every member of the staff—from the Concierge and Reception to Housekeeping, the Restaurant, and the Spa. Each team member made us feel warmly welcomed and genuinely valued. The hotel stands out as one of the cleanest and most well-maintained establishments I’ve visited. It was evident that the staff takes pride in their work, creating an atmosphere of positivity and professionalism. Housekeeping was impeccable, maintaining a spotless environment. The breakfast team was attentive and accommodating, happily fulfilling à la carte requests. The buffet offered an extensive selection, ensuring there was something for every taste. The reception staff were exceptionally kind and friendly, always willing to assist with booking taxis at no extra cost—a thoughtful touch that enhanced our experience. Accommodations: The bedding was fresh, soft, and free of any unpleasant odors, which was particularly reassuring for someone with OCD tendencies. The daily restocking of the minibar with essentials like still water, tea, and coffee added to the overall comfort and convenience. During our stay over the Christmas period, we enjoyed the sunny weather by spending time near the pool area. Although the pool was closed, the space was pristine, offering stunning views enhanced by the beauty of lemon trees. Spa Experience: The spa team—Nawal, Mako, and Andrada—provided a truly luxurious experience. Their personalized massage treatments were tailored to my specific needs, leaving me feeling pampered and rejuvenated. Their professionalism and attentiveness were deeply appreciated. Overall, our stay at Cardo Roma was exceptional, and we are already looking forward to visiting again. A special thank you to Nawal, Mako and the entire team for making our stay unforgettable.. No complaints whatsoever. Location: While the hotel is approximately a 20-minute taxi ride from the city center, it offers a scheduled shuttle service for a modest fee of 8 Euros. The tranquil setting of the hotel more than compensates for its distance from downtown..