Sarnic Premier Hotel - Special Class

Trenee
01-01-1970 02:33

. I didn't like that the room I selected said city view in double bed. They me lower floor with no view. Next morning lady manager made it right. The rooftop was closed which is why I booked. The staff was rude as ever. I called down for an iron was told they would bring it right up, after 5 mins or longer I went down stairs and asked the man with glasses who sits in the office about iron. I walked up and he was like " they going to bring it". I told him I've been waiting and have to get dressed for a tour and needed to know when. He said another guest may be using and I asked can he call housekeeping to check he was really irritated and so was I. He did finally called housekeeping and she told him she'll bring it right to me. As I was going to my room I seen the nicest housekeeper who went right to get it as I waited. I got dressed and wanted tissue and fresh towels, walked down to where I seen housekeeping working in room and asked for tissue and towels. Again it was the nice lady and another lady. The other lady looking at my like I'm asking for her life but the nice lady proceeded to get the items and gave them to me. Before check out I seen housekeeper was asking was she doing my room I want to tip her again. I asked the male worker to translate it he didn't even listen and just kept telling me to go to front desk. I did explain to lady manager and she translated for us. I don't recommend if American/solo traveler dont get same treatment as other guest. I booked new hotel. .

Chak Yin
01-01-1970 02:33

I wish my girlfriend used their photographer. When I got to my room I discovered that a curtain was just hanging by one connector, the bed was not properly set, which appeared that someone had already used it, as there were hairs on the pillow, bits of toothpaste in the sink and a pair of used socks in the bin. I went to reception to report this and was condescending told that I could have used the phone in the room. I went back to the room and after a bit of searching, I found the phone in the bathroom. To add insult to injury, the phone was also broken. It took several requests to the desk to get this sorted and after a few hours, they managed to sort out a few of the problems before I gave up and opted to get some sleep. The next morning I was able to look around the hotel and discovered the photos of this hotel is similar to dating apps where people post their best pictures, but has a considerable gap with reality. The outdoor space is cluttered with slightly disturbing garden ornaments and the lawn is mainly weeds. The reception area has a big section separated out and used as offices, which is different to the photos. In general it was very disappointing when compared to the photos they provided for the public areas. My room had seen better days and the furnishings were worn. I’m not sure if my room was haunted, as the robe they provided had several large holes as if it had been involved in some violent activity and I could hear voices in my room, which is strange as they are supposed to be soundproof.. .

Richard
01-01-1970 02:33

. Excellent location close to the main sights, and good breakfast. . .

Verified traveler
01-01-1970 02:33

. It has good location , the staff are very good . A bit far to reach bedroom and breakfast can have different variety from day to day but in general was v good. .

Verified traveler
01-01-1970 02:33

. Good location. Breakfast was very limited and should be better with more variety!. .

Verified traveler
01-01-1970 02:33

. not as expected,we had to move room due to blocked sink in the bathroom. .

sam
01-01-1970 02:33

Very nice and good stuff very helpfull and friendl. Very helpfull and friendly stuff very clean hotel and very good location . .

Anita M
01-01-1970 02:33

Receptionist contributed to great stay at Sarnic. My 1-night stay at Sarnic Hotel was excellent. The receptionist (Baha) was particularly friendly, helpful, knowledgeable & informative. The bed was very comfortable & the shower nice & warm! . .

fifidred
01-01-1970 02:33

. A good clean friendly hotel close many of the major attractions of Istanbul and the tram. Good breakfast offering a range if traditional turksish dishes. The staff are there to help at all times and will activities. It is close to a wide range of restaurants and the Grand Bazaar. . .

Emina
01-01-1970 02:33

Fabulous memories. Fabulous location and lovely building with a view of the Blue Mosque in the Old City. Helpful and friendly staff who looked after our every need. Outstanding !. .