Hôtel du Roi René

Michela
01-01-1970 02:33

Pleasant. . .

673moustafaa
01-01-1970 02:00

Terrible place & experience. My issue with booking is about a reservation to a hotel in Paris called Hotel Du Roi Rene I made booking for 5 nights at this hotel 1st day that lady took 90 minutes to check me in , she called booking.com like 5 or 6 times The listing on booking.com says they can speak English, Arabic, French & Italian , she barely speaks English, no Arabic at all Finally after the check in she started listing rules for me , towels are changed every other day , there is an outside door that she close at 9pm & she gave me copy of the key to get in after 9pm Rules were weird for me & she didn’t mention about cleaning the room, only changing towels, I was tired from long flight & wanted to take a shower so I just said okay Also Wifi was down for that day she said 1st day I returned at night & got to my room 2nd day I left around 8:30 am the place ( supposed to be a hotel ) was still closed & no one on the front desk, I returned back at 9:07 pm the outside door was stuck & I wasn’t able to get in I kept knocking the door, yelling at them maybe any guest or worker can hear me , an open window for that room above the door but light was off Passengers in the street tried to help me with the door, calling their phone & yelling too but no one helped Finally I threw a coin on that open window & luckily it did hit it , that was the room for the reception lady She came down & opened the door after 20 minutes from being stuck out I called booking.com to complain, 1st call for 50 minutes , the agent didn’t help me & disconnected the call Called again & was disconnected when I asked for a supervisor Called for the third time ( 45 minutes) the supervisor seemed to be helpful but she can’t take any action to cancel my reservation & move me to different hotel , she said management of that place I am staying at have to approve the request 1st ( which they will never do for sure ) On the 3rd day I did put a sign that I don’t want anyone to enter my room not to mess with my stuff or get in more issues with that place, they took the sign away, got into the room to change towels but didn’t clean the room, so they aren’t respecting my privacy & request I asked the lady if the wifi is working & that I need to speak to manager for all my issues, she said no manager available & asked me to pay the 25€ for taxes before getting the Wifi I just left her to see what booking will do about my complaint, called booking on the third day spent 70 minutes on the line . The supervisor talked to her & came back to me that I need to pay the taxes & deal with that lady as booking.com can’t help with my issue He said she claimed I am liar & wasn’t locked out the previous night, I asked him to get the security camera videos, he asked me to tape a video if that happened again & credited my accounts with 25€ So now I realized that ai am stuck with that place that lacks hospitality & unprofessional company that just took my money then said we can’t help you, go & help yourself I spent my days left without talking to anyone there , towels weren’t changed again, for sure I didn’t pay them the taxes During my stay I used to feel skin rash in the morning. I checked the mattress to find if there were any bug & I felt disgusted about what I saw The day of the check out I was down at 11:00 no one was there , I kept knocking & asking for help but nothing, I taped a video & called booking to let them know , call was disconnected as usual after 8 minutes before getting me to a supervisor , I didn’t bother to call again just taped a video for myself checking out , left the key on the desk & left Very horrible place & experience with booking.com . .

Anastasia
01-01-1970 02:33

nightmare. GREECE, Erasmus Project mobility The rooms were not clean, (4 double rooms and 5 nights per room,) one of the 4 rooms did not close the window, in the 2nd room the bathroom sink was clogged. Most importantly *none of the reception staff spoke English, *we could not communicate, *they couldn't find our reservations, *while our reservation said taxes were included, they asked us to pay them again, *to leave a small suitcase for 2 hours in the storage area they asked for €5 per suitcase, something we encountered for the first time. *all employees irritated, rude and curmudgeon, *the hotel and its facilities were miserable and this created problems, complaints and conflicts in our team as a result of which we were not able to concentrate on the activities of the summer, *our organization and the rest of our guests left unsatisfied and we as ....... felt insulted by our choice and they lowered the lquality level of Erasmus project we implemented in the city of Paris. WORSE for almost €1800 that we paid for 5 nights/4 doubles It would be good if you reconsider your cooperation with them. We...never again... Happy new year. Discribed in the previous field WORSE for almost €1800 that we paid for 5 nights/4 doubles It would be good if you reconsider your cooperation with them. We...never again....

Oana-andreea
01-01-1970 02:33

Superb. . .

Tebea
01-01-1970 02:33

Exceptional. . .

Servet
01-01-1970 02:33

Good. . .

Mário
01-01-1970 02:33

Bad. Nothing.. So, first of all, we had a terrible experience at this hotel. We took a room that has had rent before, and at night the guy nocked the door 4 times, because that room was him. I do not know what happened, but we did not sleep at night, because the guy was nocking the door all the time and there was not anyone from receppion to help. I am really desappointed with this hotel and I would like the Booking to request my money back, because it's not fair. The guy was with the key of the room, my room. Do you belive it? I was with my wife and the guy opened the door. Our things, passaports, clothes, everthing was there, if we are not inside the room, the guy can take everthing. I would like my MONEY Back. Please..

Moustafa
01-01-1970 02:33

Very good. . .

Federico
01-01-1970 02:33

Underrated Hotel – Don’t Trust the Negative Reviews. I stayed at Hotel Du Roi René for three nights, and my experience fully met my expectations. All the listed amenities were available, the room was clean and cozy, and the staff was kind and attentive. Additionally, the hotel is in a strategic location, in a quiet and safe area. The only suggestion for improvement is a slight odor in the lobby. Other than that, I highly recommend it!.

María
01-01-1970 02:33

Good. The location and room is so good. The personal, not is very kindly and the room it was very hot.