Renaissance Paris Nobel Tour Eiffel Hotel

Pamela
01-01-1970 02:33

Superb. room was spacious. location and breakfast was just average.

johnsonb778
01-01-1970 02:00

Recommended hotel in Paris. This review is a bit late but I have to say that the concierge service was one of the best I've ever exprienced. Jin, in particular, was incredibly helpful and professional. Thanks to him, we had an amazing local expeience from the musums to restaurants like Victor. We absolutely loved our stay. Plus, he truly ubderstands what guests are looking for and goes above and beyond to deliver. Jin's expertise extended beyond Paris- he also gave us fantastic recommendations for Bordeaux and Strasboutg where he lived, which were incredibly helpful. We will defenately come back to this property and encourage our family members to visit as well. + the staff mmembers were all so kind and attentive. Thank you.. .

RockTravel1970
01-01-1970 02:00

A quaint place to stay in the heart of Paris.. A conference I attended in March was booked through this hotel. I had read a number of reviews and was wondering how it would be. Overall, it was better than I expected. First, we arrived at the hotel at 11:00am and thought we would have to check our luggage until we checked in at 3:30pm. However, our room was ready immediately and we went to unpack. The room was on the fourth floor in the garden section in the back. We didn't expect much for it. The room was fine, but small as you'd expect. However, when we looked out our little round portal hole we had a small view of the top of the Eiffel Tower. It was amazing and unexpected. The bed and bathroom were great and overall it was pretty quiet. The hotel as a whole was quaint and reflective of an old hotel. The included breakfast was great and the staff was on top of it. The buffet had adequate food, but I wasn't really a fan of the eggs. (It just isn't an American style)...as the bacon as well (a bit more rare). However, their pastries were incredible. I did wish that I knew I could order custom food from the kitchen like an omelette. The front desk was incredibly nice and people were "on-it" in anything we wanted. Prompt, professional and gracious. They worked well with internationals and were always very helpful. As for location, think of it like being in New York, Paris is so big that a couple of blocks takes 10-15 minutes. So, it's really close to the Trocadero, Arch de Triomphe, Metro, etc. so for a large city it was situated pretty well, especially for using the Metro.. .

Ghassan
01-01-1970 02:33

Very good. . .

Khalid
01-01-1970 02:33

The staff 💖. The location is awesome. The heating system needs to be more advanced.

Mrs
01-01-1970 02:33

Good location. Location, comfort, staff friendly. The air conditioning/heating didn’t work properly and the staff didn’t seem to be concerned but the room was either very hot or then cold.

Erum
01-01-1970 02:33

Very good. We arrived in Paris very early, way earlier than checkin time, but Charles at the front desk was exceptionally accommodating. He gave us an early check in and free breakfast for two as there was an issue with the system. We would definitely stay here again, everything was really good especially the court yard .. .

246kirras
01-01-1970 02:00

Not worth the money! Disappointed in Marriott. As a Titanium Elite member I can say I was very disappointed in the rooms and service of the front desk staff on this trip. My initial stay was 5 nights and was upgraded to a family suite. The suite was small, not well upkept, and musty smelling. We had gotten to Paris a day late since we weren’t feeling well and had decided we wanted to try and extend our trip by one night if we could stay in the same room for convenience purposes, since we had so much luggage. If we had to switch rooms we had decided we would find a nicer hotel. We went down to the front desk staff and I spoke with an African American woman with bangs who had told us that since my initial stay was booked with points she couldn’t extend the original booking, but if I made a new booking for the additional night she could confirm that we could in fact stay in our current room (210). We sat with her through the entire process of making the new reservation, etc. and confirmed this multiple times since we had also debated whether to just return to London on the train the day we had originally planned. Please note that this reservation was made on the night of the 26th. The morning of the 28th arrived and I went down to the front desk to ask two questions 1) if the breakfast buffet they offered was included as a Titanium member (a new service desk female- short Caucasian woman said “yes it is”) 2) I then asked if my key card also needed to be updated due to the new reservation (she said yes and your room is available now). I was extremely confused and told her that I had been promised at the time of booking that we would be able to stay in our current room). She said that since I had booked the “premiere king room” and not the family suite that it wasn’t possible and all the suites were booked. My fiancé and I sat with the other front desk woman while making the new booking and had pointed out to her that the family suite room was not available on the Bonvoy app and she had said that we could book the premiere king room and she would take care of it. None of this seemed to matter to this new front desk female. I told her we had spent 540+ euros to stay an extra night under the specific assumption we didn’t have to pack our things up and switch rooms. At this point I was extremely frustrated and felt defeated that there wasn’t anything she did for me to remedy this situation. I went to the breakfast bar and got a croissant and yogurt and tried to go back to my room to pack and of course my key card wouldn’t work so I had to go back to her yet again. She then proceeded to look at my croissant and yogurt and tell me that “breakfast is not included for me” but to make it up for us having to switch rooms she would “comp the breakfast”. She wouldn’t even give me the key for the other room, and told me I had to bring all our things down to the lobby and checkout before we could move over to the new room. I go down a bit later with my fiancé to checkout and get the key to the new room and there was a very nice tall young African American woman who did what she was supposed to when an elite member checks in and asked me if I wanted the breakfast or points (which was something never asked upon our initial check in). Which just made me more infuriated that a free breakfast was offered to me as a “way to make up for the Major inconvenience”. Here are some pictures from the “premiere king” room. Stains all over the carpet, cracks in the wall, chips and scratches on the walls and furniture. 10/10 not worth the price and will not return based on the customer service. .

David
01-01-1970 02:33

Hotel had good location short walk to Trocadero and Eiffel Tower but very poorly managed.. Breakfast was a buffet and was mediocre. Scrambled eggs, bacon and sausages were never hot .. No hot water for one day, travelling companions had a flood in their room. Basin in bathroom was not "watertight" even thouth we asked for technician and water flowed continuously. There was only a pedestal on one side of the bed (room56) so we has to use an upside down dustbin to put night time drink and book on the otherside of the bed. The staff making up the room was poorly trained , forgot to top up coffee, water etc..

Neda
01-01-1970 02:33

Definitely not a 4 star hotel. Old, tired, in need of an urgent make over, but lovely staff.. The hotel is in a great location. The Bed was comfortable. The staff, particularly the concierge, was a bright spot. The concierge, who has been with the hotel for 17 years, went above and beyond to help us switch rooms and was indeed a pleasure to deal with. His professionalism and warm demeanour stood in contrast to the now lacklustre environment. Hearing that he was at the hotel during its better days was bittersweet.. Having stayed at this property when it was the charming boutique hotel "Le Parc," I was saddened to see what it has become under the Marriott Bonvoy brand. Once a lovely, quaint escape just outside the centre of Paris, the hotel has lost all its former charm. The beautiful plaid and tartan décor that gave it such a warm, inviting feel has been replaced with a sterile, uninspired design featuring laminated white, grey, and shiny brown surfaces. The character that made this place so unique has been entirely erased. Our stay started on a disappointing note with a room in the offshoot of the hotel. The room had low ceilings and an unappealing view over a roof and felt damp, tired, and in need of serious renovation. To their credit, the staff quickly accommodated our request to move rooms. The second room was an improvement in that it wasn’t damp but still small, hard to manoeuvre around the furniture, outdated, and uncomfortable. The overall condition of the hotel is concerning. Peeling paint and scratched walls are everywhere, and the once lush, luxurious atmosphere has vanished. The property has not been maintained to the standard it once held. We chose not to dine at the hotel, as the atmosphere wasn’t conducive to a pleasant meal. Even the cappuccino in the lobby was disappointing, which only added to the overall sense of decline. I won’t be returning on my next visit to Paris, but I hope that one day, Marriott Bonvoy will invest in restoring this once beautiful hotel to its former glory. Not worth £500+ a night..