Hotel Mercè

Scenic10644350235
01-01-1970 02:00

Worst experience in a hotel !. Unfortunately, we had a very bad experience at this hotel, and we wanted to share it to help others avoid the same disappointment. From the moment we arrived, we felt like we were bothering the staff every time we asked a simple question at the reception. The front desk staff often seemed cold, annoyed, or simply uninterested. Also, unless you speak fluent Spanish, it’s almost impossible to communicate, no effort is made to speak or understand English or French. For a hotel that claims to welcome international guests, this is a serious issue. The rooms were fine overall, reasonably clean, but very poorly soundproofed, you can hear everything from the corridors, other rooms, doors slamming, etc. Getting a good night’s rest was nearly impossible. The meals were fairly good, nothing amazing but acceptable. However, the restaurant atmosphere was terrible: staff yelling across the room, running around in chaos, and even shouting at guests on several occasions. Far from what you’d expect in a relaxing holiday setting. The worst part, though, was how the shared facilities were managed. We were kicked out of the pool twice, at 7:15 pm and again at 7:20 pm, even though it was supposed to close at 8 pm. The excuse given was “maintenance,” yet we later saw the same staff member who asked us to leave sitting at the bar chatting a few minutes later. As if that wasn’t enough, we were also asked to leave the bar, right after being served and paying, because of a card tournament scheduled several hours later. The bartender was extremely rude, condescending, and even mocked us openly. Totally unacceptable behavior toward paying guests. In short, the service was terrible, except for a few genuinely kind employees doing their best amidst the chaos. The management is poor, communication is non-existent, and the overall atmosphere is anything but welcoming. We absolutely do not recommend this hotel : look elsewhere if you’re hoping for a relaxing, respectful, and enjoyable stay. First time we had to say something but this was very bad. 0 respect to customer. AVOID IT. .

Pioneer18768109129
01-01-1970 02:00

Fab holiday. Really friendly hotel could not do enough for you …food was good not to my taste but very good selection…..very clean….central location all in all a fab holiday will go back 🩷🩷. .

285deenas
01-01-1970 02:00

Great holiday!. The hotel is an hour from Barcelona airport. Its centrally located and 10 to 15 mins walk to the beach and lots of shops and restaurants. The train station is also close by. We went to Calella which is one stop away, it has lots of nice alleyway shops. There's a huge market on seafront promenade every Friday. The hotel has very friendly staff and great choice of breakfast and dinner. We had a very pleasant stay there and really enjoyed our holiday.. .

jessp730
01-01-1970 02:00

Would recommend this hotel to a friend! . I was a little nervous about this booking after reading a couple of reviews, but I really didn't need to be. We had a fantastic time here. The staff were friendly, professional, and helpful, the rooms were clean, the breakfast was good, and the roof top pool was great. It was also excellent value for money, especially compared to other local hotels. I read some complaints about the bells in the church tower - I think it stops from midnight to 8am, so you still get a good sleep. And you can always wear ear plugs if you want a lie in. Overall, I'd definitely recommend for a budget friendly holiday! Thank you Hotel Merce. . .

O9004SOangelam
01-01-1970 02:00

Dont waste your money,fo somewhere else.. Definately budget hotel,even though we didnt pay budget price with Tui. Met some that paid alot less than what we did. Standard rooms quite small and definately standard. We stayed bed and breakfast,standard buffet breakfast,same everyday,bland and boring.Apparently the food is locally sourced,the small sausages at breakfast was obviously sourced out of a tin from a local shop. Pool area ok,not at all child friendly so dont take your children here,better hotels to stay in.Pool small, even though it looked alot bigger on the photos,but it wasnt,struggle for sunbeds near pool if you get there later then 10.So going there in July and August will be a nightmare. Evening entertainment at the hotel saturday and sunday only.it was ok. Staff,a course in customer service is needed for some members on reception,especially middle aged lady with fair hair.Unhelpful and just plain rude. Barstaff were lovely. Pineda itself was ok,quiet,plenty of bars and restraurants in walking distance.No entertainment in the bars like singers or musicians.Found one bar at the seafront that had a singer on and that was all. Alot of Spainish holiday there,and sometimes we felt we were second class citizens,when being served in bars and shops. Not a great deal of excursions available here. Weather was fantastic,made the most of our holiday,staying in this hotel. Definately wouldnt stay in this hotel again, We did pay more that what it was worth for a week but that was down to Tui. If we had paid 400-450 each for b n b it may have been worth it,but paying £625 each it certainly wasnt worth the money we had paid for a week,so we were disapointed with standards in the hotel,food,entertainment,some rude staff. Alot better places to go and stay,so shop around. Really would bypass this one guys,wish we had done. .

C3439VKcarolinem
01-01-1970 02:00

Worst hotel we have ever stayed in. I don't like leaving a bad review but I always leave a honest review. This hotel does not do nightly entertainment, it's only on a Saturday and Sunday night and we struggled to find anything to go in Pineda de mar st night other than have a meal. The rooms are very basic and small. Bed sheets were only cleaned once in a week and we only had clean towels twice in 7 days. Floors were not swept! We also had a kindle stolen from our room which I reported to the Tui rep who to be honest just wasn't bothered. As it wasn't much money we didn't want to spend a day at the police station but we wanted it reported to the rep in case it happened to someone else so just beware and lock your things up. The pool is nice but if you have difficulty walking do not go there as it's a roof top bar and although 1 of the lifts go to floor 5 it doesn't work until the pool opens at 10 but you can go and get a sun lounger around 9am. They are all gone by 9.30 so you have no chance if you struggle walking. You can use other sun loungers downstairs but it's so hot you really need the pool near you. STAFF....... The 2 barmen upstairs were lovely and there is a couple of young girls in the restaurant that are lovely but wow the reception staff are so rude! We asked about local things like the road train and any various other things and they either didn't understand us or they just didn't care! We had a leak under basin in bathroom and was told to put a towel on floor and my sisters room the air con was leaking and the receptionist just asked her what she wanted her to do and shrugged her shoulders!!!! This was on the same night so they clearly have a problem!!!! FOOD........ breakfast was ok and we only only 2 evening meal here which was tbh boring! We had a bar snack at lunch which was ok. OVERALL........ would not go there again as nothing to do in Pineda de mar and we got ignored quite a few times in the shops, no water sports just bars and restaurants. The hotel just wasn't worth what we paid for it! Rooms too small and nowhere to put anything. Food could be a lot better but the worst thing is the staff who need to go on a customer care course. We didn't find 1 helpful member of staff on reception and they also need to build their knowledge up of the town! I've given it 2 out of 5 but that's only because it does say it's a budget hotel and we did find 4 staff members which were nice. I wish we had got their names now but hats off to the 2 barmen in the pool bar . ( 1 was older with glasses on ) they were lovely and to the 2 very young girls in the restaurant who were always smiling and polite.. .

V9558OHmelb
01-01-1970 02:00

Beat this !. Absolutely amazing value for money! Faultless staff in every area Everywhere is spotlessly clean Food was brilliant different choices every evening! Never forget the price ! You are paying for this stunning place !. .

Meri
01-01-1970 02:00

. Very good . .

maiya
01-01-1970 02:00

Very good hotel. The hotel is centrally located, and only 10 minute walk from the beach. There is a great pool on the roof and a great views, Lot of seating and lounge chairs for sun bathing. Restaurant has very good food , both hot and cold and good coffee. Would stay here again.. .

colinsO6699NU
01-01-1970 02:00

Safe and friendly place.. Just got back from a ten day break at Hotel Merce. I honestly couldn't fault it . Set up in the old town so bit of trek to the beach (10 - 15 min walk). I hired a bike and went everywhere on it including towns nearby. Food was of a really quality and the staff were so friendly. i especially liked the roof top pool and bar/terrace with views across the town. very good value for money. I will be back.. .