Colony Hotel

284thear
01-01-1970 02:00

Worst hotel experience of my life. stay far away!. I stayed at Grand Colony Hotel Rome for 10 days, and it was honestly the worst experience of my life. The room was dirty, the furniture was old, broken, and looked nothing like the photos online. Every single day there were bugs and insects on the walls and even in the shower. When we complained about a terrible smell in the room, the staff simply told us to “open the window” — which we had already done. The entire place, including the reception area and elevator, had such a strong, disgusting odor that it was hard to even stay in the room or sleep properly. Upon arrival, we also had to pay 7 euros per night in extra charges plus a 50 euro deposit. They are very sneaky and will find any excuse to keep your deposit. We accidentally got a small makeup stain on one towel, and they immediately took the entire deposit without discussion. I have stayed in many hotels before, but I’ve never experienced anything like this. When we tried to talk to the receptionist about it, she was extremely rude and unhelpful. She refused to take responsibility or even try to resolve the issue. We ended up calling the police, and suddenly she started acting innocent and “victimized” herself. Unfortunately, there wasn’t much the police could do since we were leaving that same evening — but if we had stayed longer, we would have filed a formal complaint because this hotel clearly violates basic hospitality standards. I strongly advise everyone to avoid this hotel at all costs. It’s dirty, dishonest, and completely unprofessional. This place should honestly be shut down.. .

Cristiano
01-01-1970 02:00

. Hotel che risente degli anni ma le camere sono discrete. Il ristorante è meglio di nulla. Il primo hotel che richiede una cauzione a garanzia di eventuali danni.. .

follas
01-01-1970 02:00

A HORROR MOVIE. THIS was by far the worst hotel experience of my life. The conditions were unhygienic, unsafe, and completely misrepresented. • Bedbugs were everywhere, and we found new ones every day. • Furniture and beds were old, broken, stained, and unfit for use. • The sink barely worked, and soap was never replenished. • Air conditioning, advertised as part of the room, was unavailable. • The fitness room, also advertised, was closed. • The room smelled terrible, and cleaning staff only sprayed a generic cleaner that did nothing. • The hotel had a dog and a cat, never disclosed. The dog barked constantly, and the lobby reeked of animals. LIKE WHO HAS A DOG ?? It’s was traumatizing for us guest and probably for the animals as well to stay there. We even contacted local police, who strongly recommended filing a formal complaint due to the severity of the conditions, which could have led to an investigation or closure of the hotel. SO I URGE YOU TO CONTACT THE POLICE OR FILE A COMPLAINT BECAUSE THEY WILL SHUT DOWN THIS NIGHTMAGE. This hotel is a health and safety nightmare. I cannot stress enough: do not stay here. The facilities, hygiene, and service are far below any reasonable standard, and it is completely unacceptable. I REPEAT DO NOT STAY THERE IT WAS LIKE A HORROR MOVIE!!!! FOR YOUR OWN SAKE AND SAFETY DONT GO THERE. I AM TRAUMATIZED FOR LIFE!! PLEASE DONT GO THERE. .

Thanya
01-01-1970 02:00

. The hotel is beautiful but in need of some maintenance. The bathroom had some frequent issues with foul odors coming through the drain. . .

Juan Yerimen
01-01-1970 02:00

. E' stato solo una notte di appoggio, è una costruzione molto vecchia e trascurata. . .

Debora
01-01-1970 02:00

. El personal lo mejor, la atención súper detallistas! Fue mi cumpleaños y me regalaron un hermoso desayuno para festejarlo . .

Filipe
01-01-1970 02:00

Modesto . É um hotel modesto. Serve bem para passar a noite, uma! Mais do que isso é desconfortável. O parque é pago, situado em frente ao hotel com um custo diário de 10€. Pequeno almoço tem custo elevado, face a uma alimentação de adulto. Sempre que saia do hotel, era obrigatório deixar a chave na recepção.. .

Laurice
01-01-1970 02:00

. O hotel não condiz com a propaganda. Não tem água quente no chuveiro e nem na pia. Não tem sabonete líquido, só em barra. Não tem frigobar no quarto. Não tem cafeteira no quarto. Móveis velhos e alguns quebrados. O pior de tudo: pagar um calção de 50 euros que não estava mencionado na reserva. Pedi para guardar um sanduíche na geladeira do hotel e não deixaram, injusto, pois se o hotel não oferece frigobar, ao menos teria que fornecer um local para guardarmos nossa comida para não estragar.. .

Trevor
01-01-1970 02:00

. My only qualms regarding the location are two, and they deal only with the fee structure and the apathy of management. There is a 50€ deposit that must be paid in cash for potential damage to the room and incurred fees. These “incurred fees” include a 10€ per hour fee for every hour past the 10:00 a.m. checkout for a guests stay. However, Colony Hotel sends a private message to the guest upon reservation and payment via Expedia that states clearly the checkout time is 11:00am. When I arrived at 1:00am from a days travel, I found myself at the desk reading a policy sheet that states a different check out time, 10€. I also found myself needing to provide a 50€ deposit for deposit, which required me to walk down the street to withdraw cash and incur a 5€ transaction fee from the ATM. I spent about 20 minutes requesting a check out time of 11:00am without an additional cost of 10€. The attendant informed me it’s not possible, management is aware that they have their own message sent through Expedia that contradicts their current policies. Additionally, I was told the attendant would have to pay the 10€ personally if he was to permit a guest an exception. In the morning I attempted to speak to the manager about this discrepancy at my check out of 11:00am. The manager was apathetic and unsympathetic to my request. Overall the customer service was poor. I think it is reasonable given the contradictory information to have granted an exception. . .

aaroncO2566YB
01-01-1970 02:00

DO NOT BOOK! Scam hotel!!!. DO NOT USE THIS HOTEL! They take a €50 deposit from you when you check in and will find any excuse to not give you it back. On our last night we got back to the room around 10pm and decided to turn the tv on and found it was broken (had multiple lines down the screen). When checking out they said we had damaged the tv so refused to give us it back. Bearing in mind the tv is about 15 inches and is located right in the upper corner of the room so impossible to have been accidentally damaged! I’m presuming they do this with a lot of guests as a way to scam your €50. .