AQUA Hotel Aquamarina & Spa

680iqbals
01-01-1970 02:00

Excellent experience all round.. We arrived late in the evening on the 7th of November, and were welcomed with a friendly face and a welcoming smile. The services all round were excellent. I also have to comment on the individual in the dinning hall. I wish I had known his name, I think may have also been a manager in the dinning hall. He showed excellent customer service skills and service. This person consistently provided exceptional service by attentively listening to the customers concerns, responding with patience and resolving issues efficiently, often receiving praise from customers for their helpful and friendly demeanour. Thank you ALL at the Aqua Hotel, and we look forward to seeing you again soon.. .

G2674DSbeckyh
01-01-1970 02:00

Brilliant service good facilities. Brilliant trip staff were very attentive and professional always welcomed us with a smile, facilities were great very clean and staff welcoming and friendly. .

Kashi Vishwanath
01-01-1970 02:00

. Rooms provided and room services needs improvement. Buffet during half board was delicious satisfying each diet, additionally mentioning the ingredients. Beach was within 5 minutes of walking. Clean and magical. .

UkTel
01-01-1970 02:00

Nice hotel. Stayed for one week 21-28th Sept, booked a Junior Suite which i can recommend Room was serviced every day and had everything we needed. The suites are well designed with a dressing area and seating area, the only disappointment was that our room faced the mountains and got very little direct sun. We booked B&B, and there was plenty of choice. However, the restaurant area was very busy, we varied our times, but there are a lot of rooms so it was always busy. Service in the bar was slow at times, particularly when the restaurant was closing, and they didn't seem keen on you actually going up to the bar for service. There was entertainment each night, but it's not our thing however the bar area was always full. The pool area is small, but there are plenty of sunloungers at all times. The location is good with shops and a supermarket right outside, plenty of restaurants along the promenade, but they nearly all serve the same menu. The hotel has a separate restaurant attached which is as good as most. The railway runs right along the coast just over the road from the pool are so you need to use the underpass about 100 metres along the road to get to it.. .

Alok
01-01-1970 02:00

. I booked via Expedia booking no 73257973527098 confirmation no 68db7148ab6ee2232e73a07c 73257973527098 My flight was delayed and i couldn’t fly. Moreover beside giving me refund for the compensation as i couldn’t fly, i received the mail that u dont wanna refund me. But u shud as i wasnt able to tarvel to spain I mailed your team but it was a no success I was travelling from uk but it shows why shud i not . .

brianp616
01-01-1970 02:00

Fantastic 14 Day Break. Returned 1 week ago after a fantastic break at the Aquamarina. We had a Premier Junior Suite and have no complaints whatsoever. We paid a supplement to upgrade for guarenteed pool/sea view, well worth doing. The room was cleaned daily with towels changed and the sheets changed on request. Toothbrushes, shaving kit, comb, sewing kit etc as well as toiletries all supplied. The room was not tired in the slightest, balcony was very narrow however we could see that from pictures prior to booking. The room is cleverly designed making the most of the space available. We were warned at reception that the card / key for the room could deactivate if near phone or bank cards etc. Wasnt an issue over the fortnight. Safe in room as well as sufficient air conditioning. I see some complaints about having to purchase water - That was fine as i never expected it to be supplied in the first place and plenty of local shops / supermarkets. We were B&B which offered a fantastic range of breakfast choice for all, including glasses of Cava if you wished. The cocktails in the bar area were fantastic and a special mention to Gemma who makes a mean cocktail. We had a slight accident where a cocktail was knocked over at our table (our fault) however the waitress replaced this instantly. Location is fantastic. We did have one issue with the language barrier however the english speakers were the minority and to be honest I cant speak French or Spanish therefore cant blame anyone else. No issue with sunbeds, yet even when its quiet you still get the strange ones that go to put a towel over their bed early despite there being plenty for all. I would have no problem recommending this hotel. Staff all very friendly, entaertainment every day and evening - Just go relax and enjoy the experience.. .

michellemO7986NP
01-01-1970 02:00

Mini break. I decided on a last minute trip away on my own for 4 nights. I chose this hotel because of its facilities (gym and spa) proximity to the beach and a short train ride from Barcelona. Check in was smooth and easy, staff were always helpful, polite and friendly. The food was great and plentiful (I chose half board) breakfast had a good choice of fruit, yoghurt, eggs, bacon, coffee, fruit juice, meat, cheese, bread (there is a toaster) and at dinner there was always lots of fresh fish, meat, vegetables, salads. Good choice of desserts. The staff in the restaurant are always smiling and work incredibly hard. Drinks are paid for separately at the end of dinner which you pay in the restaurant when leaving. The majority of the guests in this hotel are Spanish and French which made getting a sunbed by the pool very easy. Anytime of day there were always beds and umbrellas free… pool towels are available from reception with a €10 deposit, returned when you leave. Barcelona is a must if you stay here… the train (Santa Susanna to Barcelona Sants) is approx. 1 hour and 15 mins and the metro in Barcelona is super easy to navigate and relatively cheap. I had a really lovely four days here… it isn’t somewhere I would choose for a long break but for a 3-4 night stay it was perfect.. .

Joshua
01-01-1970 02:00

Hotel next to other hotels . I was only there for 1 night. Dinner was pretty good. WiFi was ok. Good location. My room needs to be updated as I saw dirt and/or what looked like mildew in some places. Also was hair on the shower wall. Pool is a bit small. Very geriatric clientele.. .

Viktorija
01-01-1970 02:00

. Breakfast and dinner was good. I had unpleasant experience my phone was broken and I asked in reception where I could fix it. In the of recommendation I was cheated. The replacement of screen cost me €240 and stop working in 4 days. They said that company really good. . .

OnAir05527037106
01-01-1970 02:00

Great stay. All was great. We had apartment with two rooms for 4 people. All super clean and well maintained. Great food and animation for kids. All staff super helpful and nice. Recommended for great service vs price.. .