Best Western Blu Hotel Roma

Mike
01-01-1970 02:33

Exceptional. Excellent. As always.. .

elainesG4153AL
01-01-1970 02:00

Excellent stay.. Lovely hotel. Helpful staff, comfortable rooms. Breakfast was probably the best of all my stays in Rome. Rooms were a bit noisy at night from other visitors but that wasn’t the hotels fault, just selfish guests. Clean, well rooms. Overall would highly recommend.. .

Haytham
01-01-1970 02:33

Passable. The facilities are good , room size good. The location not good you will need to take multiple bus to reach city center which are often busy.

Selçuk
01-01-1970 02:33

Pleasant. . Although we had previously chosen 4 twin beds, there were double beds in the rooms, but the facility prepared this upon our request rather than preparing it in advance..

Angela
01-01-1970 02:33

Pleasant. Nice variety for breakfast, modern interior decor, spacious rooms.. Distance from the tourist attractions..

Climber01617180155
01-01-1970 02:00

Unprofessional. I went to sleep 10 PM and the room above occupied by 3 people 1 child and everyone and then pushing furniture. I asked reception once then after 30 minutes again and Mr Andrea P went to that room door and told me no noise come from there ,I told him is not a noise of music is noise from pushing furniture every now and then . I asked him to change room he answered we wait I said I waited already then he screamed " Ahhh you are not patient person!!" I answered I was and he didn't know since when I was waiting then we arrived at reception and with awful manners he said " ok I change your room "I said he can't talk to me that way he answered " I'm not afraid of you" I said " afraid of what" what has this to do here ? He repeated screaming I'm not afraid of you...I said " but what are you meaning ? Why you behave like that we are not in a bar with friends you are at reception of hotel you need to behave be professional you can't talk to customers like that...Another hotel receptionist was there and offered me to solve the problem , to bring me the new key to the room. So I went to the room and this receptionist Tiziano said this is your new room key and I apologize in the name of the hotel for what you have been through...I asked him but who is this Andrea P is he always like this? He said " I don't know I was surprised and embarrassed myself not believing what I was hearing from him ..." The morning after I asked to talk to GM of the hotel Gualtiero Kock he said he will check the Cctv. Monday I talked again by phone to GM Koch and he said he recognized the behavior was not good but was not either so bad as I described. I asked him why Tiziano apologize and was shocked ? He said he didn't know Tiziano was shocked.Anyway I felt GM Koch was underestimating the matter and so no worth to talk again with him. Andrea P is a Shame for the hotel the chain and the country he representing.Nowhere in the world a receptionist talk in this impolite unprofessional uneducated manner.. .

Stefano
01-01-1970 02:33

Superb. . .

An1ta069
01-01-1970 02:00

Small rooms, quite comfortable. A couple days to spend in Rome and we stayed at the Best Western Blu Hotel Roma. Check in was easy, the staff were friendly and helpful. Our room was very small as was the bathroom, but we don't go on holidays to sit in our hotel room! There is a bar downstairs, a restaurant (we didn't eat here) and a shopping centre across the road with other eating options. The breakfast offer was extensive and plentiful, probably one of the best breakfast offers we had during our time in Italy.. .

Beatrice
01-01-1970 02:33

Pleasant. . .

Matilde
01-01-1970 02:33

Very good. . .