Dream Castle Hotel

942stephaniep
01-01-1970 02:33

Great trip. We stayed here at the end of Jan and honestly i cant fault this hotel. It was really clean and the rooms were great beds very comfortable. We arrived at 11am on the day of our check in and the check in staff were so very nice and out room was even ready which was a nice surprise. We loved the bar at night after a long day at the park and the bar man always remembered our order from the previous day. The kids indoor play part was great our 7 year old daughter loved it and made some friends which was great after a really busy day. We had breakfast every morning and it was never to busy and the food was always really good. We used the bus service everyday and cant complain at all. Overall we loved our stay and will most definitely be back.. .

nicolehD6610DF
01-01-1970 02:33

Ideal for a bed, carpets are crawling.. We stayed here as a family of 7 in December, the hotel isn't anything otherworldly, it has a welcoming reception, a extremely basic kids play area, like basic! We can't comment on garden and pools as it was December. The rooms we were given 2 separate rooms, the carpets in these rooms haven't been cleaned or given a hoover ever. The room looked nice if you don't look down, the carpet made me feel sick. Breakfast was OK for toast and coffee but I got a undercooked sausage so never went back. The bus collected you outside for the park which was the whole point of our trip. Disney is great, dream castles carpets are not.. other than that you make it work.. .

LiamMcD87
01-01-1970 02:33

Family visit. I feel like the hotel is more of a 3 1/2 star, lovely entrance, lobby and bar are kept very clean, the breakfast was nice it wasn’t to hectic as some people same in previous reviews, great range of food on offer, Never ate meals apart from the breakfast, We ordered uber eats or ate at the Disney village. The bar staff will fill your water bottles up for the park which is helpful, We stayed in a family bunk bed room, Room had nice decor, small fridge as well. However the bathroom decor is a bit dated but clean, we also noticed there were a few stains on the carpet but I expect it with the amount of families the hotel cater for, there was a bit of mould on the seals of the window as well Overall it is probably the best off site Disney hotel,. .

xMummy0v10x
01-01-1970 02:33

Amazing hotel. Amazing hotel, lovely and clean everything looks amazing staff friendly food really good also we had a really good stay and definitely would go back again. .

Darcy_hood
01-01-1970 02:33

Amazing. This is my second time staying at Hotel Dream Castle and I can't fault it at all. The staff are very lovely and helpful, location is great only 30 mins from the airport. The daily shuttle bus is great for getting to and from the park. This comes every 15 mins to the hotel and is about a 5/10 minute drive. Breakfast choice is great. Beds are comfy and spacious. Would stay here over and over again for any Disney trip!. .

Matty_0001
01-01-1970 02:33

Avoid – shocking service and serious safeguarding failure. Our stay at the Dream Castle Hotel was supposed to be a special family break. Instead, it turned into a stressful and disappointing experience due to poor organisation, unhelpful staff, and serious failures in basic guest care. When we arrived, the front desk told us they could not find our booking under the lead name on the reservation, despite us having full confirmation details. The check-in assistant was rude and dismissive, repeatedly stating that the issue was not the hotel’s responsibility. We were told the hotel was fully booked, no rooms were available, and that a manager would not be available until later in the afternoon. At one point, the receptionist claimed there was a booking under the name “Matthew Smith”. One of our party has that name, so we were led to believe at least one room existed. This later turned out to be incorrect and showed a lack of basic checking and attention to detail. After spending hours trying to sort things out, we returned to the hotel late in the evening, exhausted and stressed. We were then issued with room keys and sent to a room where another family was already asleep inside. This is a serious safeguarding failure. Giving guests keys to an occupied room is completely unacceptable, especially when families with children are involved. It later became clear the hotel had confused our booking with another guest who happened to have the same name as one of our party members. Staff then repeatedly disturbed the other family while trying to fix their mistake. We were also later told that a spare room had actually been available, despite being told earlier that the hotel was fully booked. Communication throughout our stay was poor and inconsistent. Important information was only disclosed after the damage had already been done, which led to unnecessary stress and financial loss. The overall standard of the hotel did not improve. We were seated twice in a dirty overflow breakfast area with cold food. The swimming pool water was cold and visibly dirty. We were even refused bottled water before 10am despite staff being present at the bar. This was meant to be a memorable family trip. Instead, it became a stressful nightmare caused by disorganisation, lack of accountability, and very poor customer service. Based on our experience, I would strongly advise others to think carefully before booking this hotel.. .

Safari630747
01-01-1970 02:33

AVOID HOTEL AT ALL COST!!!. the worst hotel, I would avoid at all cost the staff play a huge part in this massively especially on the front desk - no warm welcome, the staff was dismissive and rude. and so unhelpful. the food is horrendous - i’ve attached photos to see for yourself god forbid anyone has allergies as the food was everywhere during the breakfast buffet the cleaner just walked into the room whilst 5 year old son was getting changed, no knock no pre warning. I would never stay in this hotel again.. .

bquinn25
01-01-1970 02:33

Great base for Disney. We stayed here for a base to go to Disneyland for three days. The hotel was lovely with great amenities and good breakfast. The shuttle is handy to Disney. We mostly got bolts on the way back which cost 12 euro. Did the shuttle one evening back to the hotel and it wasn't a nice experience. Pushing and shoving.. .

550tobia
01-01-1970 02:33

Don’t have high expectations. Overall, the hotel is **average at best**. At first glance it appears nice, spacious, and fun for kids.There is a free shuttle to Disneyland, which picks you up right outside the hotel and drops you directly at the park entrance—this was definitely a positive. However, the rooms were disappointing. Although spacious, the carpets were worn and clearly need replacing. The toilet seat was chipped, the toilet water ran nonstop, the air conditioning did not work, and the TV was unusable, showing only “not programmed.” For a **4-star hotel**, this was unacceptable. The fridge was completely empty no complimentary water or amenities of any kind. The biggest disappointment was the ‘Enchanted Birthday’ package (€40) we purchased for my daughter’s birthday. It promised a present, birthday cake, decorated table with balloons, sparkling apple juice, and candies. What we actually received was three balloons on a table, an unwrapped colouring book as the “gift,” a small bag of sweets, cake, and juice. It was extremely underwhelming and upsetting, especially for a child’s birthday. When I spoke to the receptionist, he was genuinely apologetic and appeared shocked by how poor the package was. He provided me with his manager’s email to submit a formal complaint. To make matters worse, both the evening buffet and breakfast were very poor, lacking quality and variety. Overall, this hotel does not meet 4-star standards, and based on our experience, I would not recommend it.. .

Culture63445462120
01-01-1970 02:33

Horrible. I would not recommend this hotel to anyone. The staff are the most unfriendly, unhelpful and laziest people I’ve met in all my travels. Reception cannot give you a simple piece of information (such as the nearest hospital) my room smelt of wet dog. The bedroom furniture and fixtures are run down, we had a broken window that when we reported it, instead of saying someone will be up shortly to check, we were questioned on our ability to open or close a window (fyi it’s a window not flying a plane), my bathroom floor tiles were loose and I didn’t bother to report it! There is a metal decor in the corridor that was lying there for a few days before someone taped it (yet using masking tape) to the wall. The bin in our room despite being full was not removed! They advertise an American breakfast on their website yet it is a self service coffee machine & pastries! The eggs station is boiled eggs only and a small variety of cereal and yoghurt. The kettle in my bedroom had to be supervised as it did not stop boiling on its own. We asked for an iron and it never came! I was super disappointed and would NOT recommend staying here to anyone!. .