Hotel Giada

Alicia
01-01-1970 02:33

. We arrived at the hotel at 10 PM and immediately began the check-in process. After 10 minutes, the staff member assisting us didn’t say anything and kept staring at his computer. When I asked if there was a problem, he nervously smiled and said yes without explanation. I asked for clarification, and he told me my reservation showed the 27th–28th, even though I had already paid around €80 to change it to the 25th–26th. I showed him the invoice from the Expedia app, which he photographed. After about 20 minutes, I mentioned I needed to retrieve my luggage from a nearby storage while he resolved it, but upon returning, he told me it was better to come back the next day, as the date change didn’t appear in his system. I had already explained that my return flight was the next day, so that wasn’t an option. I requested a refund, which he denied. I stressed that this needed to be resolved, as I had paid and spent over two months trying to contact them, and even Expedia received no response. Finally, around 11 PM, we were given a double room with broken curtains, a damaged toilet lid, and a bathtub in terrible condition. The service was extremely unprofessional. They only gave us the room because the lobby was crowded. This felt almost like a scam.. .

Verified traveler
01-01-1970 02:33

Greit om det ikke er så viktig. Utrolig vanskelig å finne frem til hotellet, da navnet ikke står utenfor, men navnet på et annet hotell. Det viste seg at hver etasje i bygget var et «eget» hotell og kun det ene var skiltet utenfor. Irriterende når man farter rundt i 40 celsius med mye bagasje. I gangene utenfor rommet får man følelsen av å være på et slags tilfluktsrom. Rommet var greit nok i forhold til bildene, men det var ikke spesielt rent. Det var flere lag med sengetøy hvor lagene under det nye var flekkete. Sengeteppet var også fult i svarte flekker. På undersiden av hyllen over sengen var det klistret flere gamle tyggis, et hyggelig syn når man legger seg etter en lang dag. Dolokket og dosetet lå løst på doen, så det ble vanskelig å bruke. Det var også veldig lytt mot gangen og rommet ved siden av. Glad det bare ble en natt. . .

Emma
01-01-1970 02:33

Pictures of room did not match . Pictures did not match the actual rooms. We were charged an additional €70 on arrival. On our last night we were awoke at 3am to loud music, singing and a drill coming from work people in the next room. We were awake for over a hour. . .

Elisa
01-01-1970 02:33

. Hotel super cerca de Termini! Menos de 5 minutos caminando! Markets y restaurantes en frente! Personal muy amable! Volveré sin pensarlo! Me encantó!!. .

Meghan
01-01-1970 02:33

. Hotel Giada was very close to the train station. Good walkability. I had to ask for more towels and toilet paper. I didn't feel there was enough provided for the size of our group. Everything else was great. Comfortable . .

Kerly
01-01-1970 02:33

. La instalación se ve bastante antigua y un poco descuidada, la energía por la noche se fue como 4 veces.. .

Tie
01-01-1970 02:33

. THIS PLACE IS A DUMP! The worst place that I’ve stayed. The property was not as advertised. no air conditioning or fan was provided and when asked I was told by the front desk to open the windows. The room has a foul unpleasant smell with water constantly running in the toilet making it difficult to sleep. It was a challenge to take a shower- the. Entire room is under water. After all these complaints no compensation was provided. I am also very disappointed in the lack of support from Expedia team in the matter. Good bye Expedia! . .

FABIOLA
01-01-1970 02:33

. Excelente atencion muy buen servicio , pero el hotel es muy viejo y las camas son muy malas todas hundidas amanecimos con dolor de espalda . .

Belen
01-01-1970 02:33

. The day we arrived we got to the hotel earlier than expected but had to wait until 2pm for check in, which was okay since they let us store our baggage so we could eat and explore the city in the meantime. The room we initially got was small and dingy; there seemed to be mold on the far corner of the ceiling and the bathroom was cramped. Later on when one of us tried to hop in the shower, the water temperature kept changing from really cold to mildly warm. We went downstairs and asked if there was any other room for just one night, and thankfully the nighttime reception staff changed our room to a more comfortable and accommodating room. Overall, can’t complain for the price and the fact that we just needed a place to sleep, but glad the hotel was able to help make our stay better. . .

María José
01-01-1970 02:33

Muy buena experiencia . El recibimiento y atencion del personal de la entrada excelente. Nos dejaron que las maletas queden alli unas horas el dia que dejamos el hotel para seguir recorriendo hasta la hora del tren. Excelente ubicación y seguridad a pesar de estar cerca de la terminal. Solo el personal de limpieza el domingo a las 8am en el pasillo se ponian a hablar en tono elevado y tuvimos varias veces que pedir que hagan silencio.. .