Rome Art Hotel - Trevi Hotels Group

mary
01-01-1970 02:33

. Room was nice and comfy, location of the hotel is very central and convenient. Breakfast was full of variety and staff were friendly. We stayed one night and had a good experience. I definitely recommend this hotel. . .

CSalt
01-01-1970 02:33

Rude Reception . First, this is a bait and switch situation. The place that I booked was not the place they put me. As far as I was able to tell, there are three places. I arrived at the Dependance, to find a sign on the door, in the dark that the check-in was at another location. They didn’t give a street address, just the street name and a map, that I later realized wasn’t even properly oriented, so it was useless. After walking around a new city, in the dark, up and down hill with luggage, another hotel was able to direct me to the correct place. Now mind you, he wasn’t even sure, because I was so far away, but he thought that it was maybe there. When I arrived, I said to the receptionist that I should have received clear instructions via email prior to my arrival. She copped a huge attitude and said that there was a sign on the door. So, me walking through the streets at night with all my luggage and my purse, passport etc. was perfectly acceptable by her standards. As she prepared my key, another woman barged in and started talking. Instead of the receptionist telling her that she would help her momentarily, she started having a lengthy discussion. I looked at my fiancé and said that this was ridiculous. She got very irate and said that she was able to prepare my key while helping another. First of all, I wasn’t even speaking to her and second of all, there was a line and I was at the front of it. The whole world operates like this. I actually owe this site a call about.. .

Verified traveler
01-01-1970 02:33

Bait and switch. Hotel did a bait and switch - told us there was mechanical issue for several days but never called us prior to arrival to see if we wanted to switch. Clearly they just overbooked and moved people. Claimed they were moving us to "superior 4 star" but carpets were filthy, mold in shower and we picked hotel to be by Trevi fountain and we were moved 20 minutes away.. .

Frances
01-01-1970 02:33

. Loved the surrounding area as it was very convenient to all of the tourist attractions in Rome. Our rooms were in an old preserved building across the street which was a bit inconvenient in the mornings going for breakfast. Out bedrooms located on the first floor were beautifully renovated with views out on to the local area. Unfortunately we had no hot water at times in the shower. Breakfast food was really good but the eating area was very small. Overall great value for money and within walking distance of all of Rome's tourist attractions.. .

daS1629QW
01-01-1970 02:33

Excellent customer service. The Rome Art Hotel was good and Roberto in reception was great. He was very friendly and provided excellent customer service. Thanks Roberto!. .

keersm
01-01-1970 02:33

Fantastic Weekend. Visited Rome for a birthday celebration and the rugby Perfect location for exploring Superb breakfast, delicious home cooked food Lovely, helpful staff Basic accommodation, but spacious and meticulously clean… the room was serviced daily. .

Mahmut
01-01-1970 02:33

. Localization is good. Breakfast was another building. .

Megan
01-01-1970 02:33

. I absolutely love this hotel. The location is excellent and the staff is so nice and helpful. I will certainly be back here!. .

Imad
01-01-1970 02:33

. As with other reviews, we were moved to a second building. It really wasn't a big deal as it is just across the street. There are stairs though before reaching the tiny elevator. The staff will help with luggage. The room we had was large, but hot water was unreliable. If you don't mind an older hotel, it is in a great location. . .

Shawny1995
01-01-1970 02:33

We would definitely return. The hotel was perfect for our requirements. We travelled as a family of 4 and the room we were given was very spacious, 2 double beds with plenty of room to spare. The location was great, a short walk from the trevi and other attractions. If you walked in any direction from the hotel you were sure to find something! The room was clean on arrival and cleaned everyday. We loved opening the windows and watching everything going on outside. The gentleman at reception was warm and welcoming and there was someone who helped us take our bags to our room on arrival. I would recommend this hotel to anyone going to Rome, it’s a great base for exploring.. .