Hotel Trevi - Gruppo Trevi Hotels

sebyv2026
01-01-1970 02:00

beautiful people, beautiful experience. roberto at the reception put on a master class in hospitality. rooms were comfortable and had more than i needed for solo stay.. .

sarahcJ6891KU
01-01-1970 02:00

mamma mia!. From the moment we arrived, we were greeted with big smiles and made to feel very welcome. We were walked a short distance to a separate building—literally just a one-minute walk from the Trevi Steps. Our bags were taken and we were put into a tiny, old-style Italian lift, the kind that adds real character. By the time we reached the fifth floor, the man was already there waiting for us (he ran up!). The room itself was simple but very clean and had everything we needed. The real highlight was opening the outside door to a balcony that overlooked nearby buildings, with the Trevi Fountain visible in the distance—such a lovely surprise. Housekeeping did an excellent job throughout our stay, so a big thank you to the cleaning lady. Overall, we had a really lovely stay and would happily recommend it.. .

sopha547
01-01-1970 02:00

INCREDIBLE !! THANK YOU. Amazing service, in a perfect location right by the Trevi fountain. so easy to get to so many of the site around rome. The staff at the hotel are lovely, very attentive and helpful. They helped us arrange transport to pompeii which was incredible. The room we were in was a great size with a lovely view. I would 100% stay here again, thank you to everyone at Trevi Hotel for helpimg make mine and my dads week stay in rome so incredible. .

aedae
01-01-1970 02:00

Rather book elsewhere. My daughter and I arrived early after 24 hour flights and had requested early check-in beforehand. Of course this was not available, and I can understand that. But as we waited in the lounge area, already completed all the paperwork, I witnessed at least 3 other parties checking in and requesting rooms earlier... these rooms were then made available to all of them while I was told not yet. When I enquired about these at the reception, I received the most rude response, totally condescending and arrogant, explaining to me how the business works. When I asked the lady to listen to my point, she just refused and continued to shout at me. I left it and a bit later the assistant came to give me my room key with the worst attitude ever.. he was angry with me for some reason as well. Then we had to wait for him to eventually bring our bags as well. The rooms are a total disappointment, definitely not 4 star! I was too scared to walk bare feet in the room. The taps were all stained and the bathroom was far from 4 star as well. Sadly we had to return there after our cruise and our room was upgraded to an outside room.... while it was beautiful, the noise was unacceptable till way after 2am. When I called the reception to ask about the bar across the road I was again shouted at, telling me there was a client and he couldn't go see what the noise was about. During the day the street is quiet and unsuspecting, but at night the tables and chairs come out right across the door from this external room, so there is no way anybody can sleep. And we had flights back home the next morning. In general, the service is totally unacceptable and the rooms inside the hotel are definitely not 4 star as advertised. Maybe the rooms outside in the street are much better, but I would advise people not to stay at this hotel.. .

jeanf863
01-01-1970 02:00

3 day City Break. Myself and my daughter stayed 3 nights in the Trevi hotel and had a great experience! The hotel staff were so friendly, professional and helpful from the day we arrived to our check out! Our room was very clean and comfortable! We had an outside room in one of their properties and it was perfect 👌. The Location is second to none , minutes away from the Trevi Fountain and walking distance to every thing ! Thankyou ! We will definitely come back !. .

218tatianas
01-01-1970 02:00

SCAMMERS. WARNING: SCAMMERS — Hotel Trevi, Rome We booked directly through the official hotel website a Superior Room with View, which is significantly more expensive than standard rooms. The view was the main reason for our choice — this trip was planned well in advance, and we intentionally paid more for comfort and atmosphere. At check-in, we were immediately asked to pay in full for the room with view. Only after payment did the unpleasant surprise begin. 👉 Instead of the booked Superior Room with View, we were given a standard room: facing a wall and air-conditioning motors, located under a staircase, with constant foot traffic and noise, the window cannot be opened — otherwise the room fills with a strong smell of fried oil from a nearby restaurant. This room clearly does not match the category we booked and paid for. Staff behavior — completely unacceptable I went to the reception immediately. Instead of apologizing or acknowledging the mistake, the receptionist: denied the issue, tried to convince me that I had booked a standard room. After long explanations and showing the booking confirmation, he: offered breakfast instead of a room change (which we did not need), said our room category was “occupied” and asked us to come back the next day, refused to discuss any refund for the price difference. The following day — same manipulation Another staff member: again treated us as if we were naive tourists, again offered breakfast as compensation, refused to change the room, avoided any discussion of financial compensation, and once again told us to “come back tomorrow”. This is not a mistake. This is a deliberate and repeated practice. Additional observations Rooms look “renovated” at first glance, but: very poor cleaning, heavy dust everywhere. The TV did not work (credit to the concierge for coming quickly), but behind the TV there was a thick, old layer of dust, clearly not cleaned for years. Trash has been left on the common staircase for 3 days, untouched. ❗ Final conclusion If you: book a higher room category, pay extra for a view, ➡️ be prepared that you may be intentionally downgraded, and then: gaslighted by staff, delayed with empty promises, offered breakfast instead of real solutions, and never refunded the difference. Hotel Trevi does not operate honestly. I strongly advise avoiding this hotel.. .

sarahsE4108FS
01-01-1970 02:00

The Best Experience. Visited Rome with my daughter for the weekend in December 2025. Couldn't fault this hotel at all. Check in was smooth, lovely man who was really helpful, chatty and recommended some places to eat and walk. Short walk to the room, was upgraded for free to a suite - the most amazing experience. Discount in the resturant next door to where the rooms are located - the best pizza! Breakfast was great - fab start to the day before exploring Staff - really friendly and helpful Location - absolutely perfect - a stone's throw from Trevi Fountain Safety - didn't feel unsafe at all in the room or getting to the room Would I stay here again? Already booked for May :) Thanks so much for the most wonderful trip, I don't think I would try any other hotel!. .

A6861ELwillc
01-01-1970 02:00

Fantastic location!!. Great location and well fitted rooms, very comfortable and good amenities too! The value was unmatched though, great deal we got with hotel Trevi!. .

764martae
01-01-1970 02:00

Best hotel near Trevi Fontana. If you want to be in the very center of Rome, that's the place. The room was not big but sufficient for your 3 days staying tidy and done every day. Olga the recepcionist served us a couple of times in a very professional, friendly and helpful. Very well comunicated with all atractions and highlight places to visit: Nabona place, Panteon, Metro stations and of course Fontana de Trevi within 3 minuts walking distance. Very worth while roof top breakast. We definetely come back there next time.. .

Michelle-Cstlo
01-01-1970 02:00

Great location and helpful staff. We had a great time, perfect location! At check in we arrived a little early but luckily our room was ready. There was a man named Sall at reception who was very helpful. We told him it was our honeymoon and he took out a map and circled all the key areas we should visit. He also explained that Rome was safe however to look for pickpockets. He was very helpful. He explained our room was in the annex and the lift was small and that's OK. The building is older so this is expected. I wasn't sure what to expect in the annex but our room was very big and warm. The shower was nice and the place was spotless! It was also very quiet. Considering that the hotel is so close to the fountain and central I thought it was very quiet. Again the location is amazing, we were so close to absolutely everything and walked most days. It was also very safe. At checkout we were met with a lovely blonde lady with red lipstick (sorry I didn't catch her name) who we chatted too for a while and stored our bags for her. I found all the staff to be very nice and helpful all the time. The house keeping were also very friendly and did an amazing job each day. I was worried about going based on some of the reviews but it was a great stay and I would recommend to others. .