Grums Hotel & Spa

Q7539ECdawng
01-01-1970 02:00

Staff & Facilities are fantastic.. Family short break to Barcelona & hotel did not disappoint. Positives:- Location - approximately 5 minute walk to Las Ramble’s , Metro and harbour. Do really central. Rooms & facilities - we stayed as a family if 3 and there was plenty of space in the room. Shower was lovely! Plenty of hot water and complimentary toiletries. Towels changed and daily along with housekeeping. Breakfast - brilliant choice and plenty of it! Definitely add onto the booking if there is the option. Staff - brilliant! Lots of recommendations, directions and restaurant suggestions. Reception staff were amazing. Spa - really nice addition Bag Drop - really safe to leave your bags if you arrive/leave outside of check in/out times. Negatives - tbh there really aren’t many. The terrace area was littered with cigarette butts and could with a good brush. TV - there was one English speaking channel, which was hit & miss. Not a biggie but worth noting. Overall, we had a great stay. The staff here really go above & beyond for you. They are a wealth of information. wish I could remember the name of the receptionist who was fab (she always wore red lipstick and smiled) There is a lot of graffiti around the hotel (and Barcelona generally). But we found the area really safe and never once felt unsafe.. .

Kostas
01-01-1970 02:33

Exceptional. . .

Alisha
01-01-1970 02:33

Not great not the worst. Would not stay again.. Overall, rooms were okay. Rooms were tidied up well. Staff was friendly and helpful.. Not very clean, found hairs on/in the bed. Bathrooms old - water not draining well in shower, some mold. Terrace area covered in pigeon poop - not able to sit there so many birds and dirty. Old furnishings. Rooms not soundproof, can easily hear everything in other rooms/hallway. Location was not great, quite rough in close vicinity but easy to walk to other places..

Irena
01-01-1970 02:33

Superb. . .

Written1
01-01-1970 02:00

Decent Stay, But Serious Staffing Issues. I recently stayed at Grums Hotel in Barcelona, and while the rooms were fine, a few key issues impacted my experience. The hotel is clearly understaffed, which became apparent when they couldn't fulfill the complimentary drinks they offered upon check-in. It's frustrating to receive such a gesture only to find out they can't deliver due to lack of staff. The room itself was clean and comfortable, but the air conditioning could have been colder, especially considering the warm weather. It's unfortunate that these issues overshadowed what could have been a much more pleasant stay. Grums Hotel has potential, but they need to address their staffing situation to improve guest experience.. .

Perry
01-01-1970 02:33

Passable. . .

Maria
01-01-1970 02:33

Good stay! Well located close to subway and main roads. Safe location. It is clean and modern the room we got was very spacious room311 and the bathroom was almost new. Very comfortable bed and included bathrobes and slippers . Really a gorgeous room. Irene at the check in desk was super helpful and friendly as well as the bell man who helped with our luggage . Irene made sure we were well set up and was so kind and friendly.. The view out the window is of other peoples back balconey s filled with hanging laundry and junk. So no view at all. But the window is from floor to ceiling with gorgeous drapery..

Dede-kossi
01-01-1970 02:33

Very good. The location is great, it's near the metro and easy and quick to get to most of the tourist spots. There is a skater park nearby that hosts some homeless people but they are harmless and keep to themselves. Other than that it's great. The spa is great but there are only 2 spa rooms so make sure you book in advance the day before or more.. .

Karen
01-01-1970 02:33

Lovely staff!. The staff was incredibly helpful.. The room was small for 3 people..

Beech1987
01-01-1970 02:00

Beautiful modern hotel with lovely staff. We’re staying at the Grums Hotel for a weekend trip to celebrate my mums 70th. I emailed the hotel before and spoke to a very helpful lady Florencia, I told her it was a birthday and she could honestly not have made it any more special for us. The staff are all so lovely and welcoming. We had a bottle of bubbles on ice in our room and chocolates on arrival. And on the morning of her birthday another bottle arrived. And the evening, a cake and birthday card. They also gave 35% discount to use in the bar. Unfortunately we didn’t get a chance to use the spa as we spent all our time exploring all this beautiful city has to offer. But it looked very good. I can not recommend this hotel enough for the price we paid too. We had a lovely big room with a double and 2 singles, for 2 nights and only cost around £300. The Christmas markets in the area were lovely and only a short walk or cab. Hotel is in a great location for everything you could want or need. We will be back Thank you for making my mums birthday extra special. .