Hotel Rinascimento - Gruppo Trevi Hotels

Pioneer31074307721
01-01-1970 02:00

Perfect. Alexandra and the staff were fantastic. The room was perfect.. .

Mf430700
01-01-1970 02:00

Money scam and lack of security. We stayed at Hotel Rinascimento at the beginning of January. We had secured our reservation with a credit card number via Booking.com. As agreed with Booking.com, we paid for the full amount of our stay at the moment of our check-in. Yet, the hotel had withdrawn 25% of the total stay amount a few days before our arrival. This is not an unusual procedure at hotels all over the world in order to avoid cancellations or costs derived therefrom. The wrong part is, however, that to this date almost one month later, the hotel has not credited my Visa card with that 25% back. The worst part comes now, though: It is a truth well-known that in case of fire, lifts must not be used. During our stay at Hotel Rinascimento, the stairs onto the first had been blocked by a wood wall with a sign on it writing “trespassing is forbidden”. Apparently, there were rebuilding works going on on the first floor before the festive days -but not during the festivity days themselves. No works were going on for our whole five-day stay. So, in case of fire at Hotel Rinascimento, neither lifts nor the stairs could have been used to escape, the room windows onto the street being the only escape for guests. A bold decision by the hotel management to say the least, considering that it is an illegal measure and also with the fresh memory of the fire tragedy in the Alps only two days earlier. The hotel should have been closed to the public during the building works.. .

Plantjude
01-01-1970 02:00

Wonderful Rome❤️. Excellent location to all main attractions within walking distance. Rooms were Excellent for what you needed . Fabulous bakery, 1 min walk away. Fabulous restaurants 5 min walk away. Breakfast was perfect for what you needed. Very helpful staff ... Alexandera on reception very friendly. I would definitely recommend this hotel.. We've had a fabulous time in the beautiful city of Rome❤️. .

941maym
01-01-1970 02:00

Room 400 very spacious but a little noisy. Great helpful staff. We stayed at RM 400 which was a cross the main building. We had our own entrance meaning our door is right next to the road. The room was narrow and long. Didn't mind the walk to the toilet as there was so much space. Great helpful staff especially the chef who was kind to our son. Receptionists were helpful as well. The only downside is next to the room is a service area for the shops in the proximity and got noisy at early ours of the morning. Delivery vans parked right Infront of our door, blocking our exit but only for a few minutes at a time. Breakfast food great especially the choices of vegetables freshly cooked. Would recommend.. .

E3471JDjohnb
01-01-1970 02:00

Poor Customer Service. We experienced very poor customer service when we arrived. Gentlemen at reception tried to make us pay for the room again even though we had already paid. We reported the en-suite toilet door was broken. No attempt was made to fix. We also reported one the power sockets was working. The person at reception just told us to use another socket. No apology for the damages to the room. We also not provided with enough bedding for three adults. I requested more. This request was ignored.. .

Roam65533975096
01-01-1970 02:00

Great experience and excellent staff.. Rooms were very good and Breakfast with nice variety. The location of the hotel is great and close to everything. Only one problem was they gave the wrong type of rooms for all three rooms ...  But thanks to wonderful Susie being very efficient and friendly she managed to take care of the issue while we had our dinner, and when we returned from dinner, all three-room problems were solved. We were really pleased with the great service she provided to make us happy and comfortable during our stay. Susie was more than fantastic. Thank you for everything, we were very happy during our stay.. .

elenalda1984
01-01-1970 02:00

Lovely hotel in the Heart of Rome!. This lovely hotel is situated in the heart of the Rome, our room was spacious, very clean and the staff very polite and helpful! Highly recommended!. .

C7508XBsilviam
01-01-1970 02:00

Excellent night staff,big and clean rooms.. The rooms are extra clean ,the night receptionist is extremely friendly, helpful, funny, made our visit hassle free. Overall excellent. The polese & La botte restaurant recommendation she made was great. She helped with a first class professional taxi service.. .

404deer
01-01-1970 02:00

Friendly and helpful staff. Within walking distance from local amenities. Surrounded by fabulous restaurants !. We arrived early and had been travelling all night from Ireland, Alessandra was so welcoming on arrival, she got us straight into our room to relax. She was so kind and helpful, as was Giovanni, they both helped with booking tours, assisted in getting taxis and even recommended restaurants and local markets. The hotel itself was central to all amenities, 15-20 minutes walk from The Vatican, the Colosseum and the Trevi Fountain. I would highly recommend this hotel!. .

Sunshine702182
01-01-1970 02:00

A Truly Memorable Stay at Hotel Rinascimento. Our stay at Hotel Rinascimento was absolutely fantastic. From the moment we arrived, Alessandra and her staff made us feel so welcome. They were not only friendly but also went above and beyond to accommodate every request, which made our time in Rome even more enjoyable. The hotel’s location is another huge highlight — it’s within easy walking distance to many of the city’s major attractions, making it a perfect base for exploring Rome. After full days of sightseeing, it was wonderful to return to such a comfortable and inviting place. I cannot recommend Hotel Rinascimento highly enough. The combination of warm hospitality, attentive service, and excellent location truly made our visit special. We will definitely stay here again on our next trip to Rome!. .