Irina
01-01-1970 02:00
Unacceptable customer experience . At the moment of arrival nobody spoke English.
During my booking I was asked to leave my card details with the warranty that the card won’t get charged, as I choose “pay at the property “. My card was charged.
My trip was during my birthday, nothing provided, booking for 15 days.
In the booking was mentioned room with breakfast included.
Breakfast contained only products containing sugar (pastries mostly and a coffee machine). I’m allergic to sugar.
While talking to manager about my experience he replied: “say thank you that I’m offering you breakfast...!” I said that it’s included in my booking and to me it’s not a favour from his side. He then added: “you get what you paid for, what you want? It’s a 3 star hotel!” Unacceptable behaviour, negative body language, rude reply’s.
During my checkout I asked assistance to reach train station which is 1.5km away. Manager said: “it’s your problem, I can’t help you” . In my booking was mentioned that transportation from the hotel it’s provided with additional charges, I asked to avail the service and he said: “ we don’t have this service, you can call a taxi if you want “
I regretted every second I was there. Treated like a unwanted person who is receiving free service rather then a guest!!!
And the top of negative experience was to be asked to give them the key of my room while going outside as it’s not allowed to remain with me!!!! This happened while during the night nobody was at reception and I couldn’t entry to room.. .
Giuseppe
01-01-1970 02:00
. Comoda struttura a nord di Roma in posizione strategica per raggiungere le autostrade/raccordo anulare. .
Verified traveler
01-01-1970 02:00
. La atención del personal muy correcta, la limpieza también estuvo a la altura.
El desayuno poco variado y las instalaciones necesitan actualizarse.. .
Verified traveler
01-01-1970 02:00
. Abbiamo alloggiato nelle "camerette" esterne. Non molto confortevoli, poco spazio in cui muoversi e anche il bagno strettissimo. La pulizia è ok, asciugamani e lenzuola vengono cambiate ogni giorno. Considerando comunque che è solo un "appoggio" dove dormire, visti anche i prezzi contenuti, tutto sommato direi che è niente male. . .
FRANCIS E
01-01-1970 02:00
Best deal for your Rome stay. . This was my second long stay based on my positive experience from last year. The rooms are of good size and comfortable, the staff is very friendly and helpful, the free breakfast is good, the WIFi works well and ample open parking is available at no additional charge. It is a bit outside Rome but access to downtown is simple and direct (park at the garage on Via Ludovisi a cross street of Via Veneto). Also access to highways surrounding the city (including the one to the airport) is close by. Finally in the context of what is provided the price is very reasonable. As I posted in my review last year, I will stay here again when I return to Rome. . .
Sebastien
01-01-1970 02:00
A éviter. Chambre handicapés sans raison non précisé à la réservation
Salle de bain inondée à chaque douche risque de chute pour aller aux wc
Chambre donnant sur murs (cours intérieur) et sur salle à manger donc bruit toute la nuit réveil à 6h à déconseiller
A
. .
Verified traveler
01-01-1970 02:00
. tutto bene servizio e cortesia del personale e buona la struttura anche se un po' datata.. .
Verified traveler
01-01-1970 02:00
. LONTANA DAL CENTRO DI ROMA,LA STRUTTURA E BUONA CON BAGNO NUOVO E BUONA PULIZIA. .
Mauro
01-01-1970 02:00
Un tranquillo e piacevole soggiorno a Roma.. Camera pulita, buon funzionamento del wi-fi, hotel facilmente raggiungibile ed ampia disponibilità di parcheggio. Check-in e check-out rapidi.. .
Carlo
01-01-1970 02:00
un buon rapporto prezzo confort. . tipico Hotel di passaggio, sulla salaria quindi comodo vicino all'uscita, un buon parcheggio dove piazzare la macchina e una camera confortevole. Il servizio è stato gentile e cordiale, mi sono state indicate diverse soluzioni per la cena.. .