Legacy Ottoman Hotel

Rebecca
01-01-1970 02:33

Good. . .

Nikki
01-01-1970 02:33

Awful don't stay here. We decided to go out to try and enjoy our day only to return to our hotel room in the afternoon to find the cleaning team had come and removed all of the dirty towels, but had failed to replace any of them, so neither bathroom had ANY towels in them! They also hadn't replaced the tissues or the toilet paper, which seemed to be a reoccurring theme everyday of our stay. Each time we returned to our room we were required to call down for towels, tissue or toilet paper for the bathroom. The cleaning team also didn't replace the complimentary water in the rooms and they failed to change the sheets even once during our stay despite us asking them to repeatedly. The cleaning itself was terribly poor, the room was incredibly dusty and they didn't even change the bins daily. Not to mention the fact that it took ALL DAY and us asking three separate times (10am, 12pm and 3pm) in a single day for someone to clean our room. Hence when we had the business meeting we were unable to host the client in our room as it wasn't cleaned until after 5pm. When we spoke to the manager and brought this up, she told us the hotel was short staffed and that was why it was taking all day to have someone clean the room. My mother very appropriately responded to this that they may be short staffed, but they haven't charged us less for the stay and we shouldn't be expected to wait until 5pm to have the room cleaned after asking three times. They also left the same dirty room service tray from another guest in the hallway without removing it for three days. It smelled in the entire hallway and was covered in flies. Again when we asked them to remove this, we were told it would be done, yet didn't get moved until our final day.. When we went to breakfast the following morning we encountered a few issues, not the least of which was when I served myself a bowl of oat cereal. I was a few mouthfuls in before I looked down at the bowl and realised that the cereal was MOULDY! I would like to reiterate that I am six and a half months pregnant. The oats were GREEN covered with mould (see images) and I immediately went to one of the staff members and told them to remove the cereal from the buffet before someone was poisoned. I showed him my bowl and he didn't even apologise, he just walked off. A few minutes later, he returned with the chef who tried to convince me that the green colour of the oats was due to him roasting them. I told the man not to take me for a fool, as firstly oats don't turn green when you roast them and secondly this cereal clearly came from a packet and was not freshly roasted that morning. No one even apologised to us. Additionally, there were no non-dairy options for either butter or milk, not what you would expect from a five star establishment, so I bought my own with me to the buffet. None of the food on the buffet was covered, it was all open, and the chefs walking around wore no gloves as they refilled the buffet, one of them was also sick and coughing a lot. At the buffet there was also no bottled water, only tap water which tasted like chlorine, and a self service coffee machine, which seemed to have issues every morning, we ended up at the cafe downstairs instead..

Mattia
01-01-1970 02:33

Superb. . .

K1862ESahmada
01-01-1970 02:00

Great. Breakfast is great and the employees there are 1010 specialy Selcuk And its near to best places in istanbul Near to every thing you need There is very good coffee in the hotel Spa is good very professional The hotel is clean and they help u with very thing u need. .

Mattia
01-01-1970 02:33

Superb. Location amazing. .

Ola
01-01-1970 02:33

Exceptional. . .

Diana
01-01-1970 02:33

Bad. . Our experience started with a very cold family room in 231, when we arrived both rooms were freezing even though we have set up the heating at 30 degrees. In the bathroom no heating sistem, the bathtub very old and dirty. Second day we requested for housekeeping not to leave the windows open and for the concierge to fix the heating. When we arrived in the afternoon, windows wide open and again cold in the rooms. The swimming pool was just impossible to use as the water temperature was below cold tap water. I would not recommend at all this hotel, old, dirty and no facilities that you can enjoy. Totally to avoid this hotel!!!!.

Abbas
01-01-1970 02:33

Good. . .

Sergey
01-01-1970 02:33

We are coming here for the third time! I can say with moderation that the cuisine (breakfasts) have become much better!. . .

Erzsebet
01-01-1970 02:33

Short but beautiful stay in central Istanbul. The hotel`s location is excellent: very close to the train +metro station, bus stops, tram line and ferry and easily walkable distance to the main tourist attractions. The room was spacious and comfortable, the spa with many options and truly relaxing and the hotel staff very helpful, kind and friendly -everybody, all the time-. Nadeem is a brilliant manager who went the extra mile to make sure we were happy and made us feel welcome and well looked after. The breakfast was gorgeous: rich and generous, fresh and tasty and chef Selcuk was always ready to assist anybody with a special request - his warm smile brightened up our days. Well done Legacy Ottoman Hotel and Thank you!. .