AQUA Hotel Onabrava & Spa

Zeetreee
01-01-1970 02:00

Very very poor service. Average hotel, as regular visitors to Santa Susannah we enjoy the location. Have to say this hotel is pleasant enough, not overly clean, in need of a bit of a revamp and rooms need better cleaning. Initially had a mould problem in our room which was pretty grim. We had a horrible damp smell then realised the cupboard that housed the fridge was mouldy. Changed rooms. Still cleanliness issues. The reason we will not return is due to our treatment in the buffet restaurant. We visited one evening as a family of 4 with 2 children. On arrival the staff were pouring drinks, Cava I think. I declined this but when I saw orange juice I asked for some, I assumed they were pure orange juice but on arrival back to my table when my son tried his (he is 7) we realised it had cava in. I went back and asked for just orange juice please. And returned to my table with glasses for myself and children. I hadn’t realised but the restaurant manager had followed me back to the table and as I turned to leave and visit the buffet he said ‘That’s enough. No more- they (the drinks) are only for hotel guests’. I was too stunned to react and process what he was implying- he addressed me in disgust in front of the restaurant as though I had done something terrible. As if that wasn’t bad enough when my husband and I went to get the children food the wait staff (I presume at the direction of the restaurant manager) came and took our water glasses away. I presume as punishment?!?! My children didn’t know what happening and why we had been deprived of even ordering some water for our table? I didn’t want my kids to drink alcohol! To be treated like that was shocking. If you don’t want people to drink juice, don’t give it out. I half expected to be followed round the buffet and told I wasn’t allowed to go back up for seconds. Really unhappy with this hotel, wouldn’t return.. .

Z5989OKsamia
01-01-1970 02:00

Very bad experience to forget it !. Standard room was very small with old style , dirty evacuation on the bathroom , small swimming indoor pool with the coast of 12 eur during only 2h !! No food variety and especially bad quality It will be the first and the last time :(. .

A1180ZRvalc
01-01-1970 02:00

Another brilliant stay!. Another brilliant stay at this wonderful hotel which is situated close to the beach and to the train station. On arrival we decided to treat ourselves and upgraded to the Lumiere suite. We were so thrilled with this decision as the room had 2 balconies, one with sea view and 2 comfortable reclining sun loungers and table and chairs. The room was huge and had a bath with shower over, and a walk in rainfall shower. We also had coffee/tea making facilities with a Nespresso machine. We have always found this hotel spotlessly clean and the maids visited our room every morning and collected towels again in the evening whilst we were at dinner. Food was very good and varied. We would like to thank all staff for being so friendly and welcoming and making our stay even more enjoyable. We usually stay here twice a year and have already booked the Lumiere suite for next year.. .

D616EVrebeccaa
01-01-1970 02:00

Great hotel. We stayed here for my birthday. It was a lovely hotel, the rooms were spacious and bed comfy. The spa was lovely and great value. Would highly recommend this hotel.. .

Travel08712928151
01-01-1970 02:00

🚨 Worst “4⭐ Hotel” Ever – Dirty, Unsafe, and a Total Scam 🚨. I stayed at Onabrava Aqua Hotel & Spa from Sept 21–28 (room 422) with my family and it was an absolute disaster. This place sells itself as a 4⭐ hotel, but in reality it’s a dirty, overpriced nightmare. 1. The room and bathroom were filthy from day one, with obvious signs of poor cleaning and zero attention to hygiene. 2. The phone and hairdryer were damaged, basic things didn’t work, and the hotel doesn’t even provide drinking water in the rooms. 3. No luggage service either — you’re left dragging your bags around. 4. The food was terrible, more like a bad school canteen than a hotel restaurant. Tasteless, repetitive, and yet still overpriced for what it is. 5. The so-called “welcome” gift was a few Haribo candies and cucumber water — a joke compared to the price of staying here. 6. The spa was sad and lifeless, and the entertainment/animation was depressing to watch. Nothing enjoyable, nothing worth attending. 7. What made it worse is the lack of security. Money was stolen from our room, and the hotel offered no real help or accountability. That is unacceptable for any hotel, let alone one pretending to be luxury. Overall this stay ruined our holiday. Everything felt cheap, neglected, and disrespectful to guests, while prices were outrageously high. Dirty, unsafe, joyless, and a complete scam. If you value your money, your safety, or your sanity — stay far away from this hotel.. .

O9689DEjodieb
01-01-1970 02:00

Very disappointed!. As a frequent customer, I've already been to Onabrava 4 times this year, usually I'm left wanting to return as soon as possible. This is why with sadness I am writing this message now. Maybe it is towards the end of the season however the quality of the room, food and staff were much below average, bordering poor and the staff were rude. First of all, the room we were given, the hairdryer did not work and within the second use the chain button fell off the toilet. We went to reception to ask what could be done, knowing it was 9pm and didn't want to have the problem overnight of not being able to use the toilet. Nuria was at the reception desk on her own and told us, she could not help there was nothing she could do neither a room she could change us to - after us pleading she said a cleaner would come to look... they didn't. Luckily when we went back a second time, another receptionist had no problem changing the room. Secondly, the food in the buffet was tasteless, cold and low quality - to be honest i can't believe I'm saying this when usually this is the reason itself why I book this hotel, the food usually cannot be faulted. On checkout, we were not asked whether we enjoyed our stay simply what's your room number and thanks. This is not the quality of a 4 star superior, neither of my previous experiences in this hotel. I have to travel a lot for business and will now be questioning whether to ever return.. .

Jurgita12345
01-01-1970 02:00

Excellent holidays. Excellent holiday, hotel very clean, everywhere air conditioning, food excellent Spa we visited it was good however one facility didn’t work However excellent holidays we will be back next year. .

Sara
01-01-1970 02:00

mixed feelings . beautiful foyer as you walk in, rooms sufficient, but could have done with a kettle, pool area like sardines & pool freezing, beds rock hard, food not so great as tendency to not stay hot under bain Marie. Umbrellas round pool not secured, so when windy, 1 hit me on the back of my head and back......were offered free dining at buffet that night to make up for the whack. Saw ABBA Universe show...started off a bit shabby, but actually warmed up and was half decent. Staff were mostly friendly and helpful. Dining was a bit of an experience.....very busy. Cold buffet good, loads of choices...just disappointed with hot food as not so hot. Nice breads and pastries. Lifts were very quick. Beach is a 5 min walk across the road and under subway.....(sand is a bit harsh - big grains).. .

D9902CClisab
01-01-1970 02:00

Disappointing. First the positives - the weather and the pool area, lovely That said, more negatives for myself and my teenage daughter who have just returned home. The food is not up to scratch - cooked breakfast was cold - lunch and dinner not up to standard of a supposed 4 star hotel. The noise from the hotel next door was simply awful - banging music until 23.30 every night which was not what we wanted from our holiday! Be mindful about what side of the hotel your room is in, otherwise bring ear plugs! Rooms were OK with no issues but no tea/coffee making facilities atal. Coffee only available at lunchtime in the restaurant and (silly as it sounds) no English breakfast tea anywhere to be found. We will not be returning and had we been aware of the negatives, would have booked to stay elsewhere.. .

Sean
01-01-1970 02:00

. Great. .