Hotel Granados 83, a member of Preferred Hotels & Resorts

Anna_vvvv1997
01-01-1970 02:00

Good solution for a short stay in Barcelona. Everything was fine. Hotel a little old but very clean, nice people and fair price if you book on their website. Very nice neighborhood . .

Ziv
01-01-1970 02:33

Superb. . .

Inese
01-01-1970 02:33

Exceptional. . .

Gaurav
01-01-1970 02:33

Pleasant. . .

Palaiologou
01-01-1970 02:33

Exceptional. Amazing staff, extremely helpful and polite!. .

Abba
01-01-1970 02:33

I had a reason to be in that area, so despite the many hotels near by, I don’t think I will try them because I will auto. The property was very nicely and comfortably decorated with very good design concepts. Its location was excellent with so many very good restaurants all around you. The one thing I would improve upon is the room service but I appreciate the challenges.

Ihab
01-01-1970 02:33

Very good. everything. nothing.

chloeclementine
01-01-1970 02:00

Great location but terrible customer service when there's a problem. Checking in went smoothly and the front desk who checked us in on 1/31 in the morning was very friendly and helpful; she was even able to check us in early. All was great until our third night on Thursday 1/2. The hotel was doing some plumbing work and our water got shut off without any notification. We called the front desk around 5:45pm and the woman who worked said it would be turned on in half an hour. Nope. I had to call the front desk again and she said she would find out from her colleague and called me back in 10. Nope. I had to go downstairs to find out. The front desk woman who has blonde hair (didn't get her name) was neither helpful nor empathetic whatsoever. She actually seemed annoyed and was giving me all these excuses that didn't make any sense. She said it was the neighborhood doing repair hence it wasn't only our hotel was affected with water being shut off and they had no idea the water was shut off, even tho we saw some people on the rooftop working on the plumbing. On top of that, since we were preparing the worst case scenario of moving to a different hotel, we called the hotel across the street and asked about the water, and guess what, they have their water running! They even seemed weirded out that I asked if their water is working. We left for dinner and just crossing our fingers the water will be turned on, since the blonde woman at the front desk now told me it would be turned back on in 20 minutes. Nope. Instead, we found a bottle of wine but water still off. It was midnight and I had to go downstairs again, talking to the night front desk. He seemed clueless and gave me some different excuses, but I told him I'd be checking out tomorrow if it's not fixed tonight. He sent a maintenance guy to fix it and by the time it was fixed, it was almost 2am! I wish instead of sending us a bottle of wine (which we returned btw), they would check the water and fixed it before we came back! No apology or acknowledgment from management. Poor communication and not what we expected from a 4 stars hotel. Also the bathroom has this metal towel bar that's broken and part of the metals were sticking out and they were sharp. My pants actually got caught and ripped.. .

Rachel
01-01-1970 02:33

Great Place to Stay for First Time In Barcelona!. We were very happy we chose to stay here during our time in Barcelona. Lovely hotel in a great location. The room and breakfast were very nice, and the staff went above and beyond at every opportunity. Highly recommend!. .

Michael
01-01-1970 02:33

Very good. . .