Bebek Hotel By The Stay

TiffanyRight281
01-01-1970 02:33

Terrible encounter with the staff member.. My experience was nothing short of distressing, prompting me to assign the lowest possible rating, a mere 1 star, a rating that does not adequately reflect the depth of my dissatisfaction. If I was given the option to assign a rating below 1 star, I would have without hesitation. The behavior of your staff, who should epitomize hospitality and courtesy, was anything but that. The rudest, most arrogant, and most annoying hotel staff I've ever seen was here. My friends and I planned to meet at your restaurant's entrance at 13:00 for a meal without making a reservation. When my friend arrived at the hotel before me, she was told that they do not accept customers without reservation. However, I had eaten at this hotel many times without reservation. My friend called me to explain the situation and offered to meet somewhere else. When I wanted to talk to the hotel staff to clarify the matter, she refused to talk to me on the phone. Instead she claimed that if I was this desperate to talk, I should call the hotel’s general line for communication. I was already very close to the hotel, and when I arrived at the hotel within a few minutes, the staff member not only spoke to me in a raised tone but also displayed an utter lack of professionalism, clutching onto an electronic cigarette. Although The Stay is a local brand, I was faced with a situation that I never expected to encounter in a business that I thought was trying to become a chain hotel brand by opening hotels in very important locations. After arguing at the door for a while, she invited me to leave the hotel premises immediately. As time has passed, my anger is gone, but my disappointment remains. In my opinion, it is unlikely that the lady who works at your hotel’s entrance operates without oversight from her managers. Such appalling conduct can hardly be attributed to personal decisions indicating a severe management weakness. While many criteria such as customer satisfaction, employee satisfaction, supplier satisfaction in hotel management affect the position of that hotel in a global sense, I would like to inform that Bebek The Stay Hotel has failed in the first stage in terms of customer satisfaction. Your generic reply to this comment is worthless to me. I don't want you to waste your time with unnecessary apologies or excuses anyway. You should be aware that the quality of the products you offer, the beauty of your view, and the valuable name of your hotel can only be sustained with quality employees and happy customers. I hope you take it as constructive criticism. P.S. Electronic cigarettes are prohibited in indoor areas of hotels.. .

arthieee
01-01-1970 02:33

TO AVOID !!!. Rooms and suites have an amazing view (for the ones on the sea side). As for the rest it’s a huge disappointment, to say the least. You’d be much better welcomed in other hotels in Istanbul, especially for this price. They have a very nice terrace restaurant by the water, which you can barely access, except for breakfast. Food is nothing special. It is impossible to book it for lunch or dinner, even if you have a suite. The staff is very rude and doesnt care if you are a hotel resident. This same restaurant turns into a club (which you still can't access) with extremely loud music making it simply impossible to sleep until it stops ... After 5 am. On top of that, we had almost one hour in the complete dark as there was no power in the building. It’s clearly not a hotel. It’s a posh restaurant/club, with average food, high prices, rude staff, and some rooms available upstairs with low consideration for its residents.. .

Nisreen
01-01-1970 02:33

. Loved my stay everything was perfect the food service staff. I would stay there again for sure . .

Ercan
01-01-1970 02:33

. Bad receptionist. .

Manuela
01-01-1970 02:33

Short stay . Staff was really nice and helpful. We liked accommodation and the room. Maybe a bit too expensive for the size of the room and considering the noise of the street. .

Gokhan
01-01-1970 02:33

. Best place to stay in Istanbul, . .

Cem
01-01-1970 02:33

Konaklama Değerlendirme:. Boğaza karşı oluşu dışında f/p bir otel kesinlikle değil. . .

Kayvan
01-01-1970 02:33

. Sinan hooked us up as always, everyone is very helpful and nice, would definitely recommend this place.. .

Mia
01-01-1970 02:33

. Beautiful bespoke hotel & incredible staff. Very loud from the roof top bar until 1am if you don’t like noise but if you like to party like us, it’s the best place!!!! . .

TANGUN
01-01-1970 02:33

. Otel konum ve konsept olarak çok güzeldi. Fakat, odamızın perdeleri çalışmıyordu ve konuyu düzeltme adına yardımcı olunmadı maalesef. . .