Des Epoques Hotel

Aubrey
01-01-1970 02:33

Very good. . .

Robert
01-01-1970 02:33

The management of the hotel does reflect the grand & historical architecture of the property. Shame this could be a. The historical architecture & location Large bathroom. 1. Poor service! Unfriendly at the check out & inexperienced receptionist at the check in . No smiles or showing genuine interest & care. 2. There were No towels in the room because of lack of stock and/or late delivery from laundry on Sunday. They knew about it but did not inform us at the time of the check-in. We had to discover it and go down and pick up our towels late at night because the phones were not working 3. When we tried to use the telephones, both of them were dead inoperative we had to go down to the reception to ask for service 4. The most dangerous and risky aspect was that the smoke detector on the ceiling was covered by tape😱😱😱 5. Lots of Missing and unfinished details in the interior and signs of humidity on the ceiling and walls 6. Lighting was poor and insufficient 7. I met with the manager Mr. A Longo who listened actively to my remarks but no action was taken I.e offer an amenity or a discount . He was giving excuses like Covid etc...

D434QSfionar
01-01-1970 02:00

Perfect x. This hotel is beautiful but a little tired however that doesn’t take away from its charm. The room was cleaned daily, staff were very friendly and helpful and lots of choice for breakfast. Do get down early for breakfast to enjoy it hot. The room has old fashioned charm and is grand if a little dated but frankly I prefer the character when visiting a new country. Plenty of hot water and the option of a bath or a shower. The bus can be caught just outside and the 60 or the 62 will get you to most of the sights you will want to see. As you come out of the hotel turn left and just down the road is a lovely place to eat which isn’t over priced. Turn right as you come out and just up the road is the Tobacco shop to buy your bus tickets. Make sure you get tickets as we saw lots of people being removed from the bus for not having a ticket and they take your passport details and fine you 50 euros 😱 If you come out of the tobacco shop and turn right and follow the road around there is an amazing ice cream shop just down the road. On the corner up from the hotel is a pizza takeaway, also delicious. I don’t think I’ll be back to Rome but if I were to visit I’d stay here again. I will be sad to leave in the morning x. .

Lidia
01-01-1970 02:33

Superb. The room was beautiful clean and stuff were very nice.. Breakfast was a bit limited in some aspects but overall good.

Mohd
01-01-1970 02:33

Very good. The staffs were amazing. Bless them. They try their best to do things for you. I didn't even asked for my room to be done as I was ashamed of my things everywhere but I was pleasantly surprised that they did the room up, even emptying the bins. I had the option to downgrade myself to another room with a better view but I didn't have the time to do it.. It feels a bit dated with all the decor and feels very lonely as my room is in a different part of the hotel which I had to take the lift twice every time going up or down. But the staffs were so friendly and helpful and wonderful..

Alan
01-01-1970 02:33

Passable. . .

Leandro
01-01-1970 02:33

Very good. . .

maria-hewer
01-01-1970 02:00

Don’t stay here. Not a 4 star Safety deposit box broken Reported it 3 times never fixed - it’s not locked in place - you can pick it up and carry out of room! Had to lock our valuables in the lining of our case! Breakfast was awful - paper cups for juice - no glasses Pastries were fresh but over sweet No edible hot food Sloppy egg and a tea light keeping it warm. Rooms are musty - very old - felt like we were staying in a museum. Furniture so old could unpack as clothes would smell old. Bathroom was ok good shower but very small. Room not serviced one day - cleaner came at 330 - we just asked for fresh towels. It was advertised as a city centre hotel It is not 20 mins on a crowded bus from the centre Do not stay here. .

Fabien
01-01-1970 02:33

Superb. . .

Passenger51935595346
01-01-1970 02:00

Terrible. Not at all what was expecting. We arrived and were brought outside the hotel to another door to our room. Hallway entrance to the lift was horrible.was like goin to an unkempt apartment building Room was small. Kettle in the room but no tea or coffee. Cheap plastic glasses in the bayhroom not even a real glass.Zero interaction with staff as we were separate to the hotel. Was advertised as city centre close to all attractions. Definitely not the case. Wouldn't recommend. .